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Customer Support Engineer

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Date: Aug 7, 2019

Location: shanghai, 31, CN

Company: Micron

Req. ID: 138483 

Recruiter: Yang Lu 
 

 

Job Description

 

The Customer Support Engineer will be responsible for supporting OEM customers at all levels (Distribution to Tier 1).  This role will be responsible for solving system issues in customer environments.  The team member would be required to be available to travel to customer sites.  Candidates should have a clear understanding of the storage industry as the role will involve reading bus traces, using debug tools, and the capability to instrument a SSD and SSD FW to solve issues.  The member will be expected to be able to drive to root cause of issues and communicate internally and externally to Micron.  This role will require the team member to have knowledge of FW management including FW release and CIV as it will require the team member to be able to commit changes into the FW organization following the defined processes.  

 

 

Qualifications

 

  • Storage industry experience in support of OEM customers
  • Understanding of SATA interface and associated tools
  • Understanding of SAS interface and associated tools
  • Understanding of PCIe protocol and AHCI, NVMe interface and associated tools
  • C, C++ and python programming proficiency
  • Understanding of ARM processors and toolsets
  • Proficiency in Logic analyzers and oscilloscopes

 

 

Education

 

Bachelors Degree or Equivalent experience

  • Engineering (Computer, Electrical)
  • Management
  • Storage background preferred


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
[[https://www.micron.com/forms/contact-us]]

Keywords:  shanghai || Shanghai (CN-31) || China (CN) || SSD Engineering || Experienced || Regular || Engineering || Not Applicable || Tier 4 || 


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