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Customer Mapped Quality (CMQE) Engineer, Global Quality (Contract)

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Date: May 27, 2019

Location: Vimercate, MB, IT

Company: Micron

 

Req. ID: 131914 

 

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

 

Job Description:

Within EMEA Customer Mapped Quality organization (CMQE) in the Global Quality (GQ) Department, you will be responsible for customer satisfaction and quality support. You will analyze and negotiate Quality and Reliability agreements and manage Quality and Reliability prerequisites directly with external customers. In this role, you will act as a liaison for the product and communicate to customers on post qualification quality and reliability topics. You will interact daily with customer and regularly with field application engineers and internal stakeholders to maintain alignment on quality and reliability issues and foster customer relationships. As a CMQE you are responsible for quality and reliability metrics and identifying plans to bring Micron to the number 1 quality ranking position at our customers.

 

Responsibilities:

  • Provide Customer Audit Support
  • Manage Quality and/or Reliability returns analysis (RMAs)
  • Support Customer Quality and Reliability Escalation Process
  • Responsible for Quality/Reliability scores from the Score Cards and Product Quality/Reliability Dashboards
  • Own Weekly and Monthly Quality Reviews
  • Help identifying Proactive Initiatives and Projects
  • Deliver Customer Reports
  • Responsible for Understanding the Customer Change Management Requirements (PCNs)
  • Responsible for Customer Requirements

 

Candidate’s skills, competencies, attitudes:

  • Experience in quality methodologies and activity;
  • Able to develop customer trust and confidence
  • Self-initiative and ability to think and act independently
  • Good multi-tasking and problem-solving skills
  • Excellent ability to work under tight timeframes and prioritize competing activities
  • Excellent organizational and management skills and outstanding interpersonal and teamwork skills
  • The proven ability to collaborate well with team members
  • Strong verbal, written communication skills, and presentation skills
  • The ability to drive for results
  • The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
  • The ability to effectively interact with a wide range of personalities and cultures

 

Education & Experience:

  • Bachelor's Degree in Electronics Engineering, Physics or equivalent and at least 5 years of experience in Engineering or Quality;
  • Fluent English (speaking, reading and writing) and availability to frequent travel are required;
  • More than 2 years’ experience in working with customers;
  • Familiarity with basic semiconductor processing, device physics, quality reliability fundamentals, customer experience, and storage industry Qualifications
  • In addition, experience in processes, application and/or products will be considered as preferential.

 

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  Vimercate || Monza e Brianza (IT-MB) || Italy (IT) || SGA || Experienced || CONT || Engineering || #LI-RV1 || Tier 3 || 


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