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Senior/Principle Customer Quality Engineer

Taipei, TPE, TW

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 

 

Req. ID: 246622 

 

Our vision:

Micron Technology’s goal is to transform how the world uses the information to enrich life. Our dedication to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global technology leader. This means conducting business with integrity, accountability, and teamwork while supporting our global community

Are you looking for a job where you can make a difference? Does technology and working directly with customers excite you?

 

Good! We are hiring.

 

As a Global Quality (GQ) Customer Quality Engineer (CQE) at Micron Technology, Inc., you are the voice of the customer for quality. You will be the key customer-facing contact to manage your customers’ quality requirements so that Micron is able to deliver an extraordinary customer quality experience. You are accountable for the customer’s product quality and reliability and identifying plans to bring Micron to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best of breed standards internally. You will interact regularly with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and cultivate customer relationships.

 

Key responsibilities:

  • Be the voice of the customer for quality and any other post-sale technical issue within Micron
  • Provide technical or operational quality issue resolution support to customers
  • Lead critical customer improvements/projects/initiatives that can improve quality and customer satisfaction
  • Ensure customer requirements are reflected in processes, procedures & standards
  • Drive quality-related proactive and reactive communication
  • Track, update & close all customer action items (AI) on time
  • Work closely with the customer to resolve their key care-about
  • Lead scorecard tracking and improvements
  • Manage, schedule and lead quality engagements
  • Communicate/track and close customer quality processes requirements
  • Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
  • Work closely with internal teams on the 8D problem-solving process to prevent reoccurrences
  • Manage customer quality issues - timely containment, communication and resolution in customer manufacturing environments

 

CQE Performance & Behavior Expectations

  • Demonstrates leadership, proactiveness, assertiveness and accountability
  • Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
  • Team leadership- influencing, relationship building, customer focus, efficiency, excellent interpersonal skills, and self- development
  • Ability to communicate at various levels including executives
  • The ability and willingness to travel when required; travel required (about 10%)

Education:

Required:

Bachelor Degree or higher in Engineering: Physics, Material Sciences, Computer Science, Electrical or Electronics Engineering, or related field of study

5+ years of SSD firmware development

7+ years with storage based products

10+ years in a technicial engineering role

 

You will have: 

  • Strong knowledge of SSD design, product, test, system, or applications
  • Working knowledge of modern storage architecture and interfaces (NVMe, SATA)
  • SSD troubleshooting and failure analysis experience
  • Hands-on experience with SSD testing
  • Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals, customer management experience
  • A high degree of proven self-initiative and ability to think and act independently
  • Excellent English verbal, written communication skills, and presentation skills
  • Must demonstrate proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills
  • Outstanding multi-tasking and problem-solving skills are critical
  • The ability to work under tight timeframes, prioritize competing activities and aim for results is a must
  • The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
  • The ability to effectively interact with a wide range of personalities and handle conflicts in priorities

 

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers

 

According to the "Employment Service Act", positions with salary lower than NTD$40,000, please refer to the salary information in the job description. Positions with salary over than NTD$40,000 will be subject to be discussed during interview.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.

 

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

 

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  Taipei || Taipei City (TW-TPE) || Taiwan (TW) || Quality || Experienced || Regular || Engineering || Not Applicable || Tier 4 || 

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