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Customer Sales Support Specialist (1 year Contractor 一年派遣)

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Date: Jan 9, 2019

Location: Taipei, TPQ, TW

Company: Micron

 

Req. ID: 121910 

Job Description

As a Customer Sales Support Specialist, at Micron Technology, Inc., you will be part of an organization providing superior customer service, responsible for order entry, return material authorization for assigned customers, territories, distributors and original equipment manufacturers. Additional responsibilities may include HUB order processing, territory support requests, and sales support requests.

 

 

Responsibilities and Tasks

     

Purchase Order (PO) Entry

 

·  Validate purchase order before entry to ensure all data is accurate for entry

 

·  Customer Master creation and maintenance

 

·  Process purchase orders and sample orders from customers into order management system (SAP)

 

·  Process electronic data interchange (EDI) orders via workflow

 

·  Attend to all order submission error messages in workflow

 

·  Ensure workflow is clear of orders at the end of each working day

 

·  Retrieve and process orders

     

Return Material Authorizations (RMA)

 

·  Process RMA related orders

 

·  Attend to all emails and inquiries on RMA related issues

 

·  Follow up any RMA escalations and report to management

 

·  Participate in Physical Inventory process by investigating and solving inventory discrepancies.

 

·  Participate in RMA process and performance enhancement

     

HUB Orders Process

 

·  Attend to all HUB pull related emails

 

·  Highlight Stock discrepancies if seen

     

Customer Support (May not all be applicable for all regions)

 

·  Review and approve or reject all submitted commission requests

 

·  Complete all approved commission requests and reply back to requestor with reference number

 

·  Identify training opportunities for territories regarding commission requests

 

·  Send commission reports as requested

 

·  Submit Quality Analysis (QA) requests into Salesforce.com and reply back to requestor with necessary information

 

·  Download to local drive of daily backlog Report, Weekly Rescheduling Report and Metrics Report

 

·  Key customer Portal update

 

·  Escalate and follow up as necessary for all QA requests

 

·  Timely email response to internal and external customer requests

 

 


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Taipei || Taipei (TW-TPQ) || Taiwan (TW) || Supply Chain || Experienced || Regular || Customer Service and Support || Not Applicable ||
 


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