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Global Quality - Senior DRAM Product Fail Analysis Engineer (system)

Taichung, TXG, TW

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 


Req. ID: 227182 


Micron in Taiwan

Micron’s global footprint is designed to deliver comprehensive customer collaboration, support and quality around the world and throughout the product lifecycle. Taiwan plays a meaningful role in strengthening Micron’s position in leading-edge DRAM.

Micron’s Taiwan sites include sales and technical support in Taipei along with state-of-the-art fabrication facilities in Taichung and Taoyuan that together comprise the company’s DRAM Center of Perfection. The Center’s goal is to achieve the most efficient and effective technology transfer and manufacturing ramp by combining front- and back-end manufacturing, product engineering and technology development roles.

Job Description

As a DRAM Product Fail Analysis Engineer at Micron Technology, Inc., you will be responsible for coordinating and tracking the formal Failure Analysis (FA) of customer-returned product. You will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role you will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. You will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally you will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.

The DEMQRA RMA Engineer must demonstrate the ability to handle multiple customers and take care of multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron.

Responsibilities and Tasks

Manage FA of Customer Concerns

  • Understand the customer complaint as it relates to the DRAM component or module
  • When not already provided, initiate contact with customer or customer representative to identify specific failing conditions
  • Oversee and direct initial bench level, system level, and ATE level analysis and interpret results
  • Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results

Manage Communication of Results with Manufacturing and Engineering Teams

  • Review feedback/Corrective Action (CA) from various manufacturing areas
  • Ask follow-up questions as necessary to provide an adequate customer response
  • Translate results to a customer friendly format
  • Analyze data from various sources for trends and variations
  • Communicate the needed process improvements

Provide FA Reports to External Customers

  • Summarize the RMA background and FA results
  • Identify the root cause and potential improvements for use in reports
  • Identify and provide containment information associated risk assessment
  • Generate both interim and final FA reports for customer consumption
  • Provide customer support for ongoing questions/concerns related to the FA report

Maintain Knowledge of Device Capabilities and Characteristics

  • Understand the latest process technology
  • Recognize differences from previous technology nodes with the associated risks
  • Understand the datasheet specifications for each device
  • Stay up-to-date on common customer DRAM applications
  • Partner with field support teams to understand ongoing customer status

Education Required

Bachelors Degree or equivalent experience

  • Engineering - Electrical
  • Related field of study

Experience Required

4 years and above experience in each of the following:

  • EE Engineering
  • Technical Customer Support
  • DRAM-related and/or semiconductor-related background


  • Working to understand the detail of qualification flow, review and possibly fine tuning the qualification process with engineering team at customer side. 
  • Ability to demonstrate problem solving and troubleshooting skills including lab testing (oscilloscope and logic analyzer usage) and debug is big plus.
  • Systems experience, including computer memory test or BIOS setting.
  • Excellent verbal and written communication skills in English.
  • Ability to work optimally in cross-functional teams
  • Ability to handle occasional high stress situations in a professional manner
  • Willing to work occasional abnormal hours to provide support for overseas customers or technical teams at other Micron sites
  • Statistical data analysis
  • Familiarity with JMP or similar statistical analysis software



About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit


According to the "Employment Service Act", positions with salary lower than NTD$40,000, please refer to the salary information in the job description. Positions with salary over than NTD$40,000 will be subject to be discussed during interview.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.


Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.


For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Taichung || Taichung City (TW-TXG) || Taiwan (TW) || Quality || Experienced || Regular || Engineering || Not Applicable || Tier 4 || 

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