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IT System Engineer - User Experience

Taichung, TXG, TW


Req. ID: 191764 


Job Description


As an IT System Engineer with user experience at Micron you will close relationships with customers are key to gaining a deep understanding of their needs.  You will create and analyze IT different user interface and realize related infrastructure specifications, and research, design, document, modify, and improve  user experience.

You must have a demonstrated ability to work on, and coordinate, projects in the domain of service level, user experience and IT management. You will use your expertise and your common sense to analyze customer needs and propose solutions that are then improve user experience in IT service then you will conduct user service performance review and monitor actions to close performance gaps.


Responsibilities and Tasks


Responsibilities will include, but are not limited to, the following:


1.Developing metrics and reports for service level attainment and user performance

2.Proactively measure customer satisfaction to IT delivery performance

3.Define and carry out projects that span departments and functions to improve user experience

4.Collaborate with key stakeholders to identify opportunities for improving sustained customer satisfaction and drive change management activities

5.Assist various executive in understanding user needs and expectations for improvement along with the ongoing efforts to address them


What we are looking for:


1.Bachelor degree(or above) major in Information Engineering or related fields.


2. Experience in MFG system with application service , IT infrastructure technology include hardwarenetwork service...etc., better in User experience/Relationship Management.


3. Ability to collaborate and influence across multiple functional teams


4. Flexibility to adapt to rapidly-changing environments


5. Familiar with Microsoft solution (O365/teams..)Zoom is preferable.


6. Strong analytical skills, with an emphasis on statistical analysis, data mining, and reporting.


7. Active team participation and demonstrated teamwork and consensus building skills


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Taichung || Taichung City (TW-TXG) || Taiwan (TW) || Frontend Manufacturing || Experienced || Regular || Information Systems and Technology || Not Applicable || Tier 3 || 

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