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IT System Engineer - User Experience

Taichung, TXG, TW

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 


Req. ID: 191764 


Job Description


As an IT System Engineer with user experience at Micron you will close relationships with customers are key to gaining a deep understanding of their needs.  You will create and analyze IT different user interface and realize related infrastructure specifications, and research, design, document, modify, and improve  user experience.

You must have a demonstrated ability to work on, and coordinate, projects in the domain of service level, user experience and IT management. You will use your expertise and your common sense to analyze customer needs and propose solutions that are then improve user experience in IT service then you will conduct user service performance review and monitor actions to close performance gaps.


Responsibilities and Tasks


Responsibilities will include, but are not limited to, the following:


1.Developing metrics and reports for service level attainment and user performance

2.Proactively measure customer satisfaction to IT delivery performance

3.Define and carry out projects that span departments and functions to improve user experience

4.Collaborate with key stakeholders to identify opportunities for improving sustained customer satisfaction and drive change management activities

5.Assist various executive in understanding user needs and expectations for improvement along with the ongoing efforts to address them


What we are looking for:


1.Bachelor degree(or above) major in Information Engineering or related fields.


2. Experience in MFG system with application service , IT infrastructure technology include hardwarenetwork service...etc., better in User experience/Relationship Management.


3. Ability to collaborate and influence across multiple functional teams


4. Flexibility to adapt to rapidly-changing environments


5. Familiar with Microsoft solution (O365/teams..)Zoom is preferable.


6. Strong analytical skills, with an emphasis on statistical analysis, data mining, and reporting.


7. Active team participation and demonstrated teamwork and consensus building skills


About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit


According to the "Employment Service Act", positions with salary lower than NTD$40,000, please refer to the salary information in the job description. Positions with salary over than NTD$40,000 will be subject to be discussed during interview.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.


Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.


For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Taichung || Taichung City (TW-TXG) || Taiwan (TW) || Frontend Manufacturing || Experienced || Regular || Information Systems and Technology || Not Applicable || Tier 3 || 

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