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(Senior) DRAM Product Fail Analysis Engineer

Taichung, TXG, TW

 

Req. ID: 186923 

Micron in Taiwan

Micron’s global footprint is designed to deliver comprehensive customer collaboration, support and quality around the world and throughout the product lifecycle. Taiwan plays a meaningful role in strengthening Micron’s position in leading-edge DRAM.

Micron’s Taiwan sites include sales and technical support in Taipei along with state-of-the-art fabrication facilities in Taichung and Taoyuan that together comprise the company’s DRAM Center of Perfection. The Center’s goal is to achieve the most efficient and effective technology transfer and manufacturing ramp by combining front- and back-end manufacturing, product engineering and technology development roles.

Job Description

As a DRAM and Emerging Memory Quality and Reliability Assurance (DEMQRA)Returned Material Authorization (RMA) Engineer at Micron Technology, Inc., you will be responsible for coordinating and tracking the formal Failure Analysis (FA) of customer-returned product. You will summarize analysis at the electrical and physical level, identifying root cause, and establishing an associated containment plan. In this role you will work with various engineering and manufacturing groups to evaluate and implement corrective actions (CAs) for the identified issues. You will also be required to regularly communicate FA results to customers as well as other Micron engineering and manufacturing teams. Additionally you will need to sustain knowledge of device capabilities and characteristics along with a basic understanding of the associated manufacturing processes.

The DEMQRA RMA Engineer must demonstrate the ability to handle multiple customers and take care of multiple issues at one time, while providing detailed and timely follow-up between all applicable internal organizations at Micron.

Responsibilities and Tasks

Manage FA of Customer Concerns

  • Understand the customer complaint as it relates to the DRAM component or module
  • When not already provided, initiate contact with customer or customer representative to identify specific failing conditions
  • Oversee and direct initial bench level, system level, and ATE level analysis and interpret results
  • Coordinate detailed component level analysis (electrical (EFA) and physical (PFA)) and interpret results

Manage Communication of Results with Manufacturing and Engineering Teams

  • Review feedback/Corrective Action (CA) from various manufacturing areas
  • Ask follow-up questions as necessary to provide an adequate customer response
  • Translate results to a customer friendly format
  • Analyze data from various sources for trends and variations
  • Communicate the needed process improvements

Provide FA Reports to External Customers

  • Summarize the RMA background and FA results
  • Identify the root cause and potential improvements for use in reports
  • Identify and provide containment information associated risk assessment
  • Generate both interim and final FA reports for customer consumption
  • Provide customer support for ongoing questions/concerns related to the FA report

Maintain Knowledge of Device Capabilities and Characteristics

  • Understand the latest process technology
  • Recognize differences from previous technology nodes with the associated risks
  • Understand the datasheet specifications for each device
  • Stay up-to-date on common customer DRAM applications
  • Partner with field support teams to understand ongoing customer status

Education Required

Bachelors Degree or equivalent experience

  • Engineering - Electrical
  • Related field of study

Experience Required

4 years and above experience in each of the following:

  • Engineering
  • Technical Customer Support
  • DRAM-related and/or semiconductor-related background

Qualifications

  • Basic understanding of electrical/electronic principles
  • Strong problem solving and analytical skills
  • Excellent verbal and written communication skills
  • Good individual work habits
  • Ability to work optimally in cross-functional teams
  • Proficiency with Microsoft applications
  • Strong attention to detail
  • Ability to handle occasional high stress situations in a professional manner
  • Willing to work occasional abnormal hours to provide support for overseas customers or technical teams at other Micron sites
  • Basic understanding of computer and other electronic hardware architectures
  • Statistical data analysis
  • Familiarity with JMP or similar statistical analysis software
  • Programming experience preferred

 

According to the "Employment Service Act", any position with salary lower than NTD$40,000, please refer to the salary information in the job description. Positions with a salary over NTD$40,000 may not be mentioned in the job description and will be discussed in interview.


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Taichung || Taichung City (TW-TXG) || Quality || Experienced || Regular || Engineering || #LI-RL1 ||
 

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