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Manager, Customer Operations

Singapore, 01, SG


Req. ID: 246781 


As a  Customer Sales Operations (CSO) Manager at Micron Technology, Inc., you will be responsible for the management and development of direct reports to effectively orchestrate end to end supply chain execution activities to Best In Class customer service level, drive enablement of Vision - superior supply chain reliability and responsiveness. This position will lead all aspects of the Asia Directly managed Customer Sales Operations team. Responsible for managing and improving Customer Scorecard, Customer Operation’s performance by collaborating with internal and external stakeholders to build and execute to corporate strategic objectives, market share and account plan goals. Continually assess individual capability by conducting performance appraisals with team members to build goals and development plans.


You will monitor performance metrics to identify and implement continual improvement opportunities. As a CSO Manager, you will achieve this by continually striving towards and leading a team to our Operations Objectives; Optimize process and support organizations, improve visibility and responsiveness of supply to customers, unified supply chain with allocation, and improve customer experience.


Responsibilities and Tasks

  • Build and Manage an Effective Team
  • Manage and distribute team workload and provide inputs for succession planning
  • Mentor, coach and empower team members and promote teamwork
  • Identify learning opportunities and provide training
  • Ensure team members are well-trained according to department compliance, work requirements
  • Support team to remove barriers, resolve conflict, and drive for accountability
  • Actively recruit and identify qualified talent
  • Provide communication regarding job expectations
  • Establish goals and monitor performance achievement through performance reviews
  • Collect, review and provide positive and constructive feedback for continuous development
  • Provide and promote recognition through various tools
  • Communicate, Review and Monitor team members performance to established metrics, policies, procedures and goals to meet department and company strategies
  • Build a culture of problem solving and implementation
  • Provide Leadership to Meet Corporate and Departmental Strategic Objectives
  • Awareness and situational involvement in Order Management issues; Point of contact for Order Management issues.
  • Initiate, build and sustain effective relationships and communication with internal and external partners
  • Collaborate with peers to develop regional and global solutions
  • Communicate, drive and deliver actions, expectations and measures of success to help achieve objectives
  • Influence and participate in development of Global Operations strategies
  • Identify, participate, and drive system and process improvements
  • Accountable for performance metrics and execution through identifying gaps, root cause, action plans and communicate timelines to resolve issues
  • Understand customer expectations and provide efficient solution
  • Ensure a Safe, Compliant, and Ethical Work Environment
  • Maintain knowledge of and apply company and local safety, labor, and ethics policies
  • Communicate requirements to applicable team members and external stakeholders
  • Oversee execution of mandatory training for direct reports
  • Identify and resolve and/or report potential safety, security, and labor issues
  • Support audits



  • Bachelor’s Degree, any field of study


Experience Required

  • 3 years’ experience in Sales/Marketing/Supply Chain/Operations
  • 5 years’ experience in Business and Customer Service
  • At least 2 years' experience in leadership and people management
  • English proficiency is a must, Mandarin proficiency is a plus


Desired Experience in any of the following is a plus:

  • Accounting/Finance/Data Analysis
  • Coaching
  • Communications
  • Global Working Environment
  • Human Resources/Employee Relations
  • Management/Leadership
  • Operations Management
  • Order Fulfillment
  • Planning/Forecasting
  • Semiconductor Business
  • Supplier/Partner Relations
  • Supply Chain
  • Training/Development/Education



  • Strong communication and negotiation skills
  • Energetic teammate with a demonstrated drive for high performance
  • Adaptability to change in a highly dynamic/challenging work environment
  • Strong interpersonal skills, ability to prioritize, multi-task and manage teams
  • Self-motivated, driven, dedicated, and willing to learn with a desire to succeed
  • Excellent problem-solving skills
  • Ability to communicate and consistently drive team to meet goals
  • Intermediate computer skills in Microsoft Office. Experience with ERP/CRM systems (ideally SAP,, SharePoint, Model N). Must demonstrate a technical aptitude to learn new software tools


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Singapore || Central Singapore (SG-01) || Singapore (SG) || Supply Chain || Experienced || Regular || Supply Chain/Logistics || #LI-KP1 || Tier 4 || 

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