Share this Job
Apply now »

IT SUPPORT TECHNOLOGIST

Singapore, 01, SG

 

Req. ID: 268761 

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

Looking to advance your career?

Micron is The place for you to expand your caliber by working on key projects, developing the leader in you! We provide online learning opportunities and on-the-job training to upgrade your skills. We have a dedicated Micron University for your online learning.

What’s more? We provide peer mentorship to guide you through the process of learning new systems.

Responsibilities:

  • Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
  • Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
  • Build and improve Knowledge Base to enable timely resolution to the reported issues.
  • Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
  • Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency.
  • Opportunity to progress to a Team Leader that coordinates the support activities within a shift team.

Requirements:

  • NTC2/ITC/Nitec or Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience
  • Have good communication skill (verbal and written English).
  • Customer oriented – strong advocate of positive customer experience.
  • Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.
  • Willing to work on 12 hours shift including night shift.
  • Experienced candidate with strong interest and experience in IT Service Management (ITSM) will be considered for senior position.

Benefits:

Vacation and healthcare leave, Workplace wellness programs, Inhouse Micron Health Clinic & gym and Free shuttles services to selected location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For SG Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact our IT Recruiter at 69039422 or drop an email to jessicaj@micron.com.


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Singapore || Central Singapore (SG-01) || Singapore (SG) || Frontend Manufacturing || College || Regular || Information Systems and Technology || #LI-HN1 ||
 

Upload your resume and immediately see jobs for you!


Job Segment: Technical Support, Engineer, Information Systems, Computer Science, Technology, Engineering, Night

Apply now »