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IT SUPPORT TECHNOLOGIST

Singapore, 01, SG

 

Req. ID: 135011 

 

As an IT Support Technologist, you will be providing technical support for manufacturing computing infrastructure and applications.

Responsibilities:

  • Install, maintain, operate and support manufacturing computing infrastructure and applications
  • Attend to IT incidents submitted via service ticket, phone and email
  • Be initiative in monitoring status to prevent interruption to IT services
  • Restore IT systems and services based on troubleshooting guides
  • Escalate to next support level for unresolved cases
  • Dedicated in ensuring proper closure of all reported IT incidents
  • Upkeep service efficiency and end-user positive satisfaction levels
  • Compile IT support and system performance indices
  • Dedicated to perform service requests based on standard procedures

Requirements:

  • NTC2/ITC/Nitec or Diploma in Engineering, Electronics or Computer Science, or with equivalent experience
  • Able to read, understand and improve troubleshooting guide
  • Good verbal communication and telephone skill
  • Possess basic knowledge in using Microsoft Office tools
  • Customer oriented; ensuring a positive experience for customers by focusing on their needs and by delivering services that meet or exceed customers' expectations
  • Willing to work on 12 hours shift
  • Willing to work in a clean-room environment
  • Experience in IT related field or semiconductor manufacturing environment will be advantageous
  • Communicate timely status to customers, team and managers
  • Define, implement and implement the use of standard procedures for all duties

 

Working Location : 1, Woodlands Industrial Park D, Street 1, Singapore 738799

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  Singapore || Central Singapore (SG-01) || Singapore (SG) || SGA || Entry || Regular || Information Systems and Technology || Not Applicable || Tier 2 || 

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