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IT SUPPORT TECHNOLOGIST

Singapore, 01, SG

 

Req. ID: 206024 

As an IT Support Technologist, you will be providing technical support for manufacturing computing infrastructure and applications.

Responsibilities:

  • Install, maintain, operate and support manufacturing computing infrastructure and applications
  • Attend to IT incidents submitted via service ticket, phone and email
  • Be initiative in monitoring status to prevent interruption to IT services
  • Restore IT systems and services based on troubleshooting guides
  • Escalate to next support level for unresolved cases
  • Dedicated in ensuring proper closure of all reported IT incidents
  • Upkeep service efficiency and end-user positive satisfaction levels
  • Compile IT support and system performance indices
  • Dedicated to perform service requests based on standard procedures

Requirements:

  • NTC2/ITC/Nitec or Diploma in Engineering, Electronics or Computer Science, or with equivalent experience
  • Able to read, understand and improve troubleshooting guide
  • Good verbal communication and telephone skill
  • Possess basic knowledge in using Microsoft Office tools
  • Customer oriented; ensuring a positive experience for customers by focusing on their needs and by delivering services that meet or exceed customers' expectations
  • Willing to work on 12 hours shift
  • Willing to work in a clean-room environment
  • Experience in IT related field or semiconductor manufacturing environment will be advantageous
  • Communicate timely status to customers, team and managers
  • Define, implement and implement the use of standard procedures for all duties

 

GJS range:   T1-T2

Site:   1, Woodlands Industrial Park D, Street 1, Singapore 738799

Hiring manager:   Jerry Go

Closing date:   Untill filled

 

About Micron

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to demonstrate the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Singapore || Central Singapore (SG-01) || Singapore (SG) || Frontend Manufacturing || College || Regular || Information Systems and Technology || #LI-JV1 ||
 

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