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Customer Sales Operations Specialist 1

ShenZhen, 44, CN

 

Req. ID: 240442 

Job Responsibility:
The individual in this position will be responsible for the customer service and sales account support for an assigned territory;  the execution and ownership of the order management including order entry, order related availability, backlog management, hub inventory management, return authorizations, pricing, quoting, and forecasting.

1.      Order Processing:
Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery.

2.      Price Management:
Communicate and update price changes on backlog/price lists accurately and timely.

3.      Backlog Management:
Ship the customer product on-time to the correct place and at the right price.

4.      Hub Inventory Management:
Ensure the correct amount of product is available for the customer while minimizing stock-outs and aged inventory.

5.      Quote Management:
Issue timely delivery of pricing and lead-time information to enable first call effectiveness in booking the order.

6.      Complaint Handling Coordination:
Provides, if needed, immediate action on all customer complaints received and assigns owner/s for the complaint resolution

Requirements:
1. Bachelor's Degree required
2. Experience with Windows based applications
3. Familiar with SAP / ERP / EXP system
4. Excellence in reading and written English.
5. Good team player
6. Result oriented and problem shooting capability


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  ShenZhen || Guangdong (CN-44) || China (CN) || SGA || Experienced || Regular || Customer Service and Support || Not Applicable ||
 

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