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Senior SSD Design & Customer Support

Shanghai, 31, CN

Req. ID: 256801 

Recruiter: Cecile ZHOU 

Job Description:

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.


As a Senior engineer within the SSD design & customer support engineering team, you will responsible for supporting OEM/ODM and data center customers at all levels.  This role will be responsible for solving system issues in customer environments.  The team member would be required to be available to travel to customer sites.  Candidates should have a clear understanding of the storage industry as the role will involve reading bus traces, using debug tools, and the capability to instrument a SSD and SSD FW to solve issues.  The member will be expected to be able to drive to root cause of issues and communicate internally and externally to Micron.  This role will require the team member to have knowledge of FW management including FW release as it will require the team member to be able to commit changes into the FW organization following the defined processes.  


The "CSE" (Customer Support Engineering) team supports a variety of groups throughout the SSD product development lifecycle, including design engineering, product engineering, firmware architecture + design, FW test, validation, global quality, and the customer account teams. Although this team has a breadth of roles and responsibilities, the primary areas of focus include FW development, debug support for the validation and RMA teams, overall product management after internal qualification, and customer support. Although the team supports all Micron branded SSDs, spanning multiple storage protocols (i.e. SATA, SAS, PCIe, NVMe), this particular role is primarily focused on NVMe products in the client/consumer segment. With the CSE teams in Shanghai and Singapore providing firmware development support, your role will be the principal systems engineer that will coordinate debug efforts on the most critical product issues. This will include formulating DOE's to identify root cause and appropriate corrective actions, collaborating with cross-functional teams to execute the DOE and implement any fixes, as well as supporting the quality & customer account teams with writing + delivering FA reports to our key customers.

In order to provide strong SSD customer issue support, you must have a deep understanding of the storage industry, including knowledge on how storage systems operate, PCIe/NVMe protocol, SSD firmware, hardware (including power management sub-system), NAND media, and the associated debug tools. Excellent problem solving and social skills are required to develop and execute clear plans to resolve challenging engineering problems, and to effectively communicate the root cause, corrective actions, and prevention mechanisms to both Micron and external customers’ executive management teams. Domestic and some international travel will be required.


Minimum Qualifications:

  • Bachelors Degree in computer/electrical engineering or computer science
  • At least 3 years of storage industry experience with OEM/Client customers or data center/enterprise customers
  • At least 2 years of embedded system firmware design and systems or application engineering experience, preferred
  • Demonstrated understanding and application of PCIe & NVMe interface protocols
  • Understanding and application of DRAM, NOR, and NAND flash component operation
  • Proficiency in C/C++ software programming or Python/Perl/Shell scripting, be familiar with using bus analyzers, oscilloscopes, and other HW debugging tools(e.g. logic analyzer).
  • Demonstrated ability to collaborate effectively by utilizing strong customer service, problem-solving, and communication skills
  • Standout colleague, self-driven, flexible, approachable, and results oriented

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Shanghai || Shanghai (CN-31) || China (CN) || SSD Engineering || Experienced || Regular || Engineering || #LI-CZ1 || Tier 4 || 

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