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IT Engineer

Shanghai, 31, CN

Req. ID: 219622 




Job Description


As a Field Service Engineer at Micron Technology, you will successfully classify customer-reported problems through the accurate use of sub-resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.


The qualified candidate will support the day-to-day operations of the IT activities at Micron Shanghai site. He/She will provide support for end-users at Shanghai and other remote sites in China, including client system, office equipment and other miscellaneous client support tasks.



  • Meet timelines according to priority.
  • Ensure customers and coworkers are kept abreast on the incident status by providing detailed daily incident documentation.
  • Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library.
  • Support uptime targets, warranted by Security Operations, by properly classifying PCs by Managed Level, PC Type, Windows patch level, and upto-date anti-virus system.
  • Perform all installations, upgrades, and backups of software and hardware applications.
  • Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
  • Provide highlevel customer service.



  • Windows client system and peripheral devices support (setup, troubleshooting, maintenance).
  • Familiar with Windows Active directory.
  • Office equipment support (audio/video conference, printer, scanner, etc).
  • Familiar with ticketing system and the process of working with helpdesk.
  • IT Assets management.
  • Good written and verbal communication skills.
  • Able to work effectively in a team environment.
  • Able to establish good relationships with all departments and colleagues.
  • Good organizational and timemanagement skills.


      -      College degree of Computer Science or related engineering degree or equivalent experience/background.


Job location: Shanghai, China

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Shanghai || Shanghai (CN-31) || China (CN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-JC2 || Tier 3 || 

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