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Unified Communications and Collaboration (UCC) Field Engineer

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Date: Jul 27, 2019

Location: San Jose, CA, US

Company: Micron


Req. ID: 136079 

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.


As a UCC Field Engineer at Micron Technology, you will support the growing UCC environments for a Micron Technology on a global level. This environment is a 40,000+ size global user base. You will support cloud and on premise voice, video, chat, instant messaging and conferencing. This includes, but is not limited to, the following ecosystem technologies – Skype for Business (SfB), Skype Mobile, Avaya, and Polycom video conferencing infrastructure. You will also meet with Micron’s Business Units to ensure solutions meet or exceed business requirements.


Responsibilities include, but not limited to:

  • Serve as a vital customer facing technical resource and provide proactive services and reactive assistance of the operations of Micron collaboration platforms; ultimately driving successful customer adoption and happiness
  • Deliver forward-thinking services such as education workshops and assessments as well as provide tailored guidance
  • Advise on the processes to have a video conference
  • Actively participate in developing operational models, processes, and procedures
  • Assist users with scheduling video conference via Skype or similar tool
  • Participate in video conference tests if requested
  • Work with external companies to test/successfully execute a video conference
  • Assist with the support of Polycom Real Presence or other audio/video connectivity devices


Minimum Qualifications:

  • You have a bachelor’s degree in an Information Technology or related discipline (Computer Science, Software Engineering, Math) and you also have 5+ years related work experience with operating system hardware and/or software and components with an emphasis in Audio/Visual technology and Skype for Business
  • In lieu of a degree, you have a minimum of 5-7 years of experience with IT infrastructure in a large IT environment with many categories of devices, infrastructures, and operating systems; experience could include mainframe and/or distributed environments
  • You have deep knowledge of Microsoft Skype for Business, Skype for Business Mobile, Infrastructure, and Clients
  • You have deployed Microsoft Skype for Business over virtual clients, wireless environments, and remote environments
  • You have deep knowledge of High-Availability computing and networking (load balancing, TCP/IP, DHCP, DNS)
  • You have in-depth technical expertise in messaging, video, voice, web conferencing (e.g. Skype, Vidyo, Blue Jeans), and IP telephony technologies
  • You have a solid grasp of UCC Communications Protocols (SIP, RTV, WebRTC, H.264, and H.323) and understand the impact of QoS in the UCC ecosystem
  • Superb communication, presentation, and training skills


About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.


Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  San Jose || California (US-CA) || United States (US) || SGA || Experienced || Regular || Information Systems and Technology || #LI-BG1 || Tier 4 || 

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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