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Director, Customer Quality Engineering-Cloud

San Jose, CA, US

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 


Req. ID: 241421 


Director, Customer Quality Engineering – Cloud


Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the media and the end solutions, providing customers with the highest level of confidence in performance, features, and quality. The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in the Enterprise segment.  This leader will be a Director of Customer Quality Engineering (CQE) and lead a global team of CQEs focused on providing technical expertise and value to our customers. The Director of CQE is a senior management role with expectations of thought and technical leadership. This person will lead a team of customer-quality engineers globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on elite customer quality engagements.


This position is based in San Jose, California or Seattle, Washington.


Responsibilities include:

  • Build and sustain strong relationships with key decision-makers in the customer’s quality and engineering organizations
  • Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
  • Own and foster cross-department collaboration to align customer technical support
  • Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
  • Provide technical leadership guiding the team on customer problem resolution on Micron cloud products
  • Drive problem-solving initiatives across the CQE organization
  • Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
  • Drive technical support to customers and the field sales force by leveraging the expertise within Micron organizations, including the field technical support team and factory engineers
  • Work closely with the customer to resolve their key concerns, production and field failures
  • Drive customer support excellence through metrics and processes and strive for continuous improvement
  • Work with Quality Management System (QMS) team to set up standard customer audits
  • Champion “voice of customers” on quality within Micron






The ideal candidate will have experience in one or more areas below:


  • Strong proven technical background in memory (DRAM) and/or SSD product design/engineering, test, system validation, or application engineering.
  • Systems and application-level experience, inclusive of one or more areas:  Datacenter architecture, system design, component/system test and troubleshooting.
  • System integration experience with Storage and memory products including DRAM/SSD
  • Detailed knowledge of DRAM or NAND operation
  • Strong experience performing system-level debug
  • Integration and performance validation of memory and/or memory controllers
  • Proven experience working with customers in evaluating requirements, driving technical engagements, and finding optimum solutions to customer’s challenges
  • Experience in leading product development, field application engineering teams
  • Proven ability to lead multi-functional teams; finding solutions to solve complex problems
  •  Requires 10+ years of people management
  • 5+ years of experience with quality processes and procedures preferred
  • Ability to demonstrate problem-solving and troubleshooting skills
  • Excellent verbal, written, and customer communications skills
  • Quality and Reliability experience is a plus


Education Requirements

•            Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required


About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.


Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.


For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  San Jose || California (US-CA) || United States (US) || Quality || Experienced || Regular || Engineering || #LI-JH1 || Tier 5 || 

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