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Customer Systems Engineer

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Date: Jul 3, 2019

Location: San Jose, CA, US

Company: Micron


Req. ID: 136339 


Micron Technology’s vision is to transform how the world uses information to enrich life and our dedication to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

As a Customer Systems Engineer at Micron Technology, Inc., you will be responsible for system-level failure analysis, characterization, and experimentation of customer systems. You will run and configure diagnostic software, design experiments, analyze and interpreting data, crafting custom tools (Hardware and Software), presenting data to customers both inside and outside Micron. On occasion, you may will carry out these responsibilities at customer locations. To accomplish these responsibilities, you will use a variety of equipment (oscilloscopes, logic analyzers, signal generators, multi-meters, etc.). You will work with other specialists within the Customer Systems Engineering Group, Field Application Engineering, Application Engineering, Product Engineering, Quality Assurance, and all business unit teams.

Job Details:

Overview of core responsibilities/Describe a typical day in this role:

Responsibilities and Tasks

Mange Micron Product Qualifications with Internal and External Customers

  • Schedule qualifications and individual tests
  • Modify test scripts and code
  • You will document test procedures
  • You will analyze and compile test results
  • Provide report results to the external customer

Debug Micron Product Qualification Failures

  • Work with customers and memory enablers to attain design wins and qualifications of Micron memory products in their applications
  • Provide technical support to customers and the field sales force
  • Support includes applications advice, product recommendations, and technical problem resolution
  • Visit and/or contact memory enablers and production customers to deterring their needs for new products and/or features
  • Work with factory marketing and applications engineering to resolve usability of specific new products, packaging, or features
  • Provide product training to the field sales force, distribution sales people, customers, and enablers
  • Work with marketing and factory applications engineering to review and respond to product specifications and technical questionnaires submitted by customers
  • Identify and communicate the needed Marketing Communication literature (e.g., product guides, cross-references, advertisements, etc.
  • Work with the Sales team to coordinate and manage account relationship and drive design activities to maintain and grow existing business

Design and Implement Micron Product Qualification Automation

  • You will create test scripts
  • You will develop and modify hardware that controls test parameters (i.e. temperature or voltage)
  • Interface customer diagnostics with pre-existing automation scheme
  • Work with external customer

Perform Failure Analysis (FA)

  • Utilize diagnostics to reproduce the original failure
  • Identify failure mechanism
  • Collaborate with Product Engineering and Return Material Authorization (RMA)
  • Communicate findings with customer

Perform System Characterization

  • Use software, logic analyzers, oscilloscopes and other tools to understand memory usage
  • Develop software to interpret data
  • Collaborate with Product and Application Engineering
  • Communicate results

Bachelors Degree or equivalent experience

  • Engineering - Electronics
  • Engineering - Electrical
  • Engineering – Computer Science

Masters Degree or equivalent experience

  • Engineering - Electronics
  • Engineering - Electrical
  • Related field of study

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory, and storage technologies: DRAM, NAND, NOR and 3D X-Point™ memory. Our solutions are purpose built to demonstrate the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

Micron Benefits

Employee Rewards Program, Healthcare, Paid Time Off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  San Jose || California (US-CA) || United States (US) || SGA || Experienced || Regular || Sales || #LI-LA1 || Tier 5 || 

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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