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Customer Quality Engineer SSD

San Jose, CA, US

Req. ID: 288041 

Recruiter: Cherie McKinney 

Are you looking for a job where you can make a difference? Does technology and working directly with customers excite you? 


Good! We are hiring. 


The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. Micron’s Global Quality function is a team of creative troubleshooters and problem solvers.  


We are looking for a Customer Quality Engineer to be part of our SSD Customer Quality Engineering team. As a SSD CQE, you are the voice of the customer for quality and reliability. You will be the key customer-facing contact to manage your customers’ quality requirements; forging excellent customer relationships.  You are accountable for the customer’s product quality and reliability; identifying plans and driving action to bring Micron to the number one supplier quality ranking position. You will be responsible for reaching out to the customers to actively assess their needs and driving the best in class standards within Micron. 

If you have expertise in quality concepts and processes, can drive collaboration and partnership, develop and execute strategic improvements, and lead and drive customer engagement, then we’d like to hear from you. 


Experience Required 

  • 7+ years working in the semiconductor industry preferred 
  • 7+ years in a Customer-facing technical engineering role in Quality  
  • 5+ years with storage-based products  
  • Field Applications or Technical Sales Engineering AND/OR SSD Design/Development, Product/Test Engineering preferred but not required 
  • 5+ years of SSD firmware development preferred but not required 


Skills Required 

  • Strong proven technical knowledge of SSD design, product, test, system, or applications 

  • Working knowledge of modern storage architecture and interfaces (NVMe, SATA) 

  • Demonstrated hands-on experience with SSD troubleshooting, failure analysis, testing 

  • Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability 

  • Excellent English verbal, written communication and presentation skills 

  • Proven ability to intuitively comprehend customer expectations and translate into action 

  • The ability to work under tight timeframes, prioritize competing activities and deliver results 

  • Proven ability to effectively collaborate and lead cross-functional teams; find solutions to complex problems 

  • Demonstrated track record of delivering results with increasing responsibilities 

  • Proficiency in Microsoft Office tools, with advanced PowerPoint and Excel skills 

  • Ability and willingness to travel up to 10% as needed (domestic and international) 


Responsibilities include but not limited to the following: 

  • Lead cross-functional teams to achieve best in class SSD quality position with customers 

  • Be the customer quality champion and voice of the customer within Micron; ensuring customer requirements are understood and met 

  • Host regular customer engagement activities and proactively share quality health assessment of customer products 

  • Lead cross functional problem-solving activities (8D) with intent to improve response (TAT) to customers as well as buffer internal organizations from customer involvement  

  • Drive customer-related quality communications, both reactive and proactive to closure including internal communication to the executive team 

  • Lead customer quality improvement programs/projects that delight the customer and are reflected in customer metrics (quality rank, scorecards via quarterly business reviews) 

  • Acknowledge and drive closure of all quality-related issues, RMAs, and customer requests ensuring key stakeholders are informed timely of progress 

  • Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs) 

  • Ensure customer requirements are integrated into Micron’s Quality Management System (QMS) and reflected in processes, procedures and standards 

  • Grow the technical strength of the Customer Quality Engineering organization in the client and data center SSD space through the creation and coordination of hands-on, instructor-led or online training programs 


Education Requirements 

Bachelor’s Degree in Computer Science/Software Engineering, Computer/Electrical Engineering, or related field of study 

Master's Degree or higher in Engineering preferred 

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  San Jose || California (US-CA) || United States (US) || Quality || Experienced || Regular || Engineering || #LI-CM1; Not Applicable || Tier 4 || 

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