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Customer Quality Engineer Cloud

San Jose, CA, US

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 

 

Req. ID: 245221 

 

Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the areas of the media and the end solutions, providing customers with the highest level of confidence in performance, features and quality.

The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior-level quality engineer to be a part of this innovation and drive customer technical engagements in the cloud segment.

 

This position will provide technical expertise and value to our customers. You will serve as the key customer-facing contact to manage your customer’s quality requirements so that Micron is able to deliver a world class customer quality experience. You will be responsible to work with a core team of engineers to bring Micron to the number supplier position by building excellent technical partnerships. This will be accomplished by setting the strategy for the team and delivering on elite customer quality engagements.

This position is based in San Jose, California or Seattle, Washington.

 

Qualifications:

 

The ideal candidate will have experience in one or more areas below

 

  • Strong proven technical background in memory (DRAM), product design/engineering, test, system validation, or application engineering.
  • Systems and application level experience, inclusive of one or more of these areas: Datacenter architecture, system design, component/system test and troubleshooting.
  • System integration experience memory products
  • Detailed knowledge of DRAM operation
  • Strong experience performing system level debug
  • Integration and performance validation of memory and/or memory controllers
  • Proven experience working with customers in evaluating requirements, driving technical engagements and finding optimum solutions to customer’s challenges
  • 5+ years of experience with quality processes and procedures preferred
  • Ability to demonstrate problem solving and troubleshooting skills
  • Excellent verbal, written, and customer communications skills
  • Quality and Reliability experience is a plus.

 

Responsibilities include:

  • Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
  • Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
  • Own and foster cross-department collaboration to align customer technical support
  • Advise senior management in relation to strategic decisions for technical customer support with timely and effective communication
  • Work closely with the customer to resolve their key concerns, production and field failures
  • Drive customer support excellence through metrics and processes and continuous improvement
  • Work with Quality Management System (QMS) team on customer audits
  • Champion “voice of customers” on quality within Micron

 

Education Requirements

  • Bachelors or Masters of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required

 

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is redefining how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory.

 

Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic, Fitness Center / Activity rooms, Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.

 

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

 

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  San Jose || California (US-CA) || United States (US) || Quality || Experienced || Regular || Engineering || #LI-JC4 || Tier 4 || 

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Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

Job Segment: Quality Engineer, Semiconductor, Cloud, Manufacturing Engineer, Engineering, Science, Technology, Quality

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