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IT Field Service Technician

Penang, 07, MY


Req. ID: 213841 


As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of subresolution,system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems. Provide first level support for local servers and have access to IT network diagram.


Responsibilities and Tasks

  • Meet timelines according to priority.
    • Priority 1 – contact customer immediately, begin working on problem as soon as possible.
    • Priority 2 – contact customer within 1 hour, begin working on problem within 2 hours.
    • Priority 3 – contact customer within 12 hours, begin working on problem within 24 hours.
  • Ensure customers and co-workers are kept abreast on the incident  status by providing detailed daily incident documentation.
  • Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
    • Read technical articles and entries about common fixes/bugs to stay current.
  • Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
  • Perform all installations, upgrades, and backups of software and hardware applications.
  • Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
  • Provide high-level customer service.
    • Conduct computer system moves.
    • Possess knowledge of area-specific downloads and department procedures.
    • Assist other IT support groups as needed.
    • Maintain an expert level of computer



  • Diploma in Computer Science
  • Minimum 1 year experience in Information Systems/Technology


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Penang || Pulau Pinang (MY-07) || Malaysia (MY) || Backend Manufacturing || Entry || Regular || Information Systems and Technology || #LI-EA1 || Tier 2 || 

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