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Manager, Technical Support Group

Muar, 01, MY

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 

 

Req. ID: 201002 

 

As a Technical Support Group Manager, you are require providing the technical guidance to technical support engineer on the daily routine work. Overseeing manning support, efficacy of the implementation of new methods or procedures. Ensures the effective use of materials, equipment, and personnel in producing quality products at competitive costs. Acts as liaison with engineering in releasing new products. Develops systems to maintain reports and record keeping of small tools. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Developing technical support engineer knowledge base on the job requirement.

 

Responsibilities and Tasks:

  • Sets objectives and provide guidance for technical support team
  • Ensures the implementation of tactical plans to achieve objectives. 
  • Determines how best to utilize work unit resources to achieve end results. 
  • Ensures accuracy, quality, and timeliness of results.
  • Analyze situations and determine resources needed to solve issue
  • Makes decisions that directly impact the achievement of work unit and sub-function objectives. 
  • Ensures work unit milestones and goals are achieved. 
  • Working on career development responsibilities for direct reports. 
  • Applies broad knowledge to solve problems. 
  • Adapts communication style to engage and motivate work units.
  • Assign problems/tasks to tech support
  • Regularly analyze and review logs to determine if problems are imminent and develop solutions before occurring
  • Ensure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records.

 

Requirements:

  • Master / Degree in Mechanical, Mechatronics, Electrical & Electronics or related Engineering
  • Minimum 8 years of working experience in semiconductor industry.
  • Knowledge in supervisory
  • Excellent interpersonal, communication and leadership skill with an extremely positive attitude towards working as a team.
  • Broad technical knowledge in problem solving analytical skill
  • Self-motivated, possess initiative and ability to work independently
  • Team player with good communication and interpersonal skills

 

Work Location: Muar, Johor, Malaysia

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.

 

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

 

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  Muar || Johor (MY-01) || Malaysia (MY) || Backend Manufacturing || Experienced || Regular || Manufacturing/Production Operations || #LI-LT1 || Tier 4 || 

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