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SR\Customer Quality Manager

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Date: Apr 7, 2019

Location: Milpitas, CA, US

Company: Micron

Req. ID: 125374 

Recruiter: Mandy Winans 

Do you want to be part of a team that drives business and creates a competitive edge? A team where quality is not just about customer satisfaction but also impacts life safety? 

 

Micron’s Global Quality team collaborates with every department across Micron on the full spectrum of the company’s product portfolio, from memory and storage solutions for cell phones to the technology needed to make vehicles see, think, and act autonomously. For automotive products, especially, Best-in-Class quality and reliability is critical. 

 

As a member of the Global Quality team, you will be a guardian of Micron’s brand. You will innovate creative solutions to prevent problems with product performance before they occur and minimize the impact when they do. You’ll also be on the frontlines of challenging customer issues. In all you do, you’ll leverage your technical knowledge and creativity to deliver efficient and effective solutions.   

 

Does this sound like the right team for you? Good news. We’re hiring. 

 

SR\Customer Quality Manager

 

The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations.  Micron’s Global Quality function is a team of innovative troubleshooters and problem solvers. We are looking for an SR Customer Quality Manager to lead our  West Coast region of our Americas Customer Quality Experience Team. If you have expertise in quality concepts and processes, can drive collaboration and teamwork, develop and execute strategic improvements, and lead and drive customer engagement, then we’d like to hear from you.

 

In this role, you will be the key customer-facing organization, proactively reaching out to customers to assess their needs and follow up with your site Customer Quality Engineers or other Value chain contacts to ensure Micron is delivering world-class Customer Quality Experience (CQE).

 

This position can sit in Boise, Idaho or Milpitas, CA.

Responsibilities include:

  • Lead Customer Quality Engineer team in supporting to achieve #1 Quality Rankings among a key customers cluster as determined by customer scorecards
  • Identify best-in-class standards while highlighting gaps in product, process, and tools that are barriers to your team achieving the #1 position
  • Manage and optimize your team’s performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
  • Drive quality-related dedicated and reactive communication
  • Acknowledge and drive closure of RMAs, quality-related issues, and customer requests
  • Work closely with Site CQE to ensure robust preventive actions are in place so there is no recurrence of an issue
  • Be the key communication channel for dedicated quality initiatives such as Product Change Notices (PCNs)
  • Work closely with the customer to resolve their key concerns
  • Actively measure their satisfaction index to Micron’s Quality and project expected Quarterly Business Review (QBR) scores
  • Host monthly quality reviews and proactively share Quality Health Assessment of customer products
  • Work with Quality Management System (QMS) team to set up standard customer audit reports to maximize efficiency

Secondary function: Customer Support and Internal Loops

  • Champion “voice of customers” on quality within Micron
  • Actively communicate feedback from your customers to Micron functions
  • Oversee customer audit
  • Conduct training at customer sites

Experience Requirements:

  • Possess a Bachelor of Science in materials science, electrical or mechanical engineering or equivalent
  • 10+ years working in semiconductor manufacturing
  • 5+ years of experience with Quality processes and procedures
  • Supervisory experience
  • Ability to work effectively in multi-functional teams

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law. This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for the administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

 

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

 

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

 

Keywords:  Milpitas || California (US-CA) || United States (US) || Quality || Experienced || Regular || Engineering || #LI-MW1 || Tier 5 || 


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