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Telecommunications UCC Engineer

Hyderabad, AP, IN


Req. ID: 139069 




The Telecommunications UCC Engineer provides voice engineering, with a focus on voice/real-time communications. Provides project support as well as operations support required for Avaya PBX and Cisco data functions related to telecommunications that includes, but is not limited to day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the Senior UCC Engineers.


The environment is a 40,000+ size global user base.  In addition to this role you will be responsible for configuring and implementing hardware and software components for cloud and on-premise audio/visual, voice, video, chat, IM and conference room technology solutions.  This will include, but is not limited to, the following ecosystem technologies – Microsoft's Skype for Business (SfB), Skype Mobile and Polycom video conferencing infrastructure.





  • Supports telecommunication voice operations
  • Support enterprise Voice infrastructure in an Avaya environment - Dial plans, PBX, gateways, Avaya communications manager, Avaya Session Manager
  • Collaborate with Micron business units and stakeholders to analyze and translates business requirements into engineering, design, and technical specifications to support telecommunications infrastructure
  • Provides technical guidance regarding technology and proposed upgrades to equipment and conducts technical feasibility studies
  • Proactively identify and resolve issues within the voice and Telecom environment
  • Participate in the ongoing support and maintenance of existing voice infrastructure.
  • Telephony system programming on various systems – i.e. PBX, Voice Mail
  • Vendor Management






  • 8+ years of experience with voice systems and telecommunication networks
  • Expert level hands-on experience with Avaya Platform - Communication Manager, Application Enablement Services, Session Manager, Avaya Call Management, One X Communicator
  • Expert level experience with maintaining and troubleshooting Avaya CM version 6 or later
  • Strong experience working with SIP (Trunking, Protocols, and methods)
  • Demonstrated experience bridging multiple SIP and H.323 systems together via session border control
  • Working knowledge of IP networking and QOS as it applies to voice and voice applications
  • Demonstrated experience with local and long-distance carrier circuits, configuration and routing, including management of toll-free and DiD numbers
  • Phone Configuration, Tracing call routes
  • Strong documentation skills
  • Ability to manage and prioritize complex, changing workloads in a challenging technical environment.
  • Capacity to quickly absorb new concepts and technologies and apply that knowledge to current efforts and plans.
  • Demonstrated flexibility and capacity for creative thinking.



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-MR3 || Tier 4 || 

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