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Support Specialist, Engineering Services

Hyderabad, AP, IN

Req. ID: 160402 

Recruiter: BHARGAVI KRISHNA DIVI 
 

Overview

 

The Micron Engineering Services (EngServ) team embraces the spirit of the DevOps movement. We provide modern development infrastructure tools to hundreds of teams throughout Micron. The teams we empower work in every area of the company: engineering teams, IT teams, business teams. Our team is helping to improve quality and catalyze development efficiency and effectiveness.

 

You will have a key role in enabling teams to capture, manage and understand their work. Some of our current tools include Atlassian Jira (issue/bug tracking, team planning, work management), Atlassian Confluence (engineering wiki), Atlassian Bitbucket (Git repo hosting and code/branch management), Jenkins (build/test/release automation), and JFrog Artifactory (binary artifact management).

 

In this service oriented role embedded in our Engineering Service Enablement team, you will ensure we provide awesome service to the teams we support. You will be a primary owner non-trivial support requests that were not avoided by our prevention efforts and self-help documentation. Beyond resolving issues, you will also engage in preventive service enablement. You will develop and improve our self-help documentation to prevent any support delay in the future. Our highly skilled EngServ Design Team will help you learn how to best address issues and you will in turn become a teacher to all of our users. When requests require development or design work, you will empathetically gather an understanding of the need and help us review and capture that work into our backlog.

 

Tips for Getting our Attention!

  • Include a cover letter summarizing why you would love this job and why you would be good at it.
  • Include an attachment (or additional pages of cover letter) which documents: 1) self-help instructions that explain the key steps of displaying Trello cards in a Google Calendar and what problems/use-cases this can solve 2) your concept for a self-help “homepage” for your favorite web-application or mobile application.

 

Qualifications

Required

  • Outstanding verbal and written communication skills (English); respectful and empathetic
  • Experience debugging end-user web-application problems and diagnosing usage/user experience confusion
  • Proven ability to stay highly organized and disciplined in your own work and responsibilities
  • Critical thinking skills and ability to interview users to discover root causes of their issues

 

Preferred

  • Experience with Jira, Confluence, Git, Jenkins or similar tools
  • Experience with customer service, especially with highly technical customers (engineers)
  • Proven ability to solve problems with a preventive mentality
  • Technical writing experience (English)

 

Education

  • Bachelor’s degree or equivalent experience in engineering, business or liberal arts, such as marketing, education, communication, philosophy, psychology, journalism


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form
[[https://www.micron.com/forms/contact-us]]

Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-BD1 || Tier 4 || 

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