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Mobile System Engineer

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Date: Jan 9, 2019

Location: Hyderabad, AP, IN

Company: Micron

Req. ID: 126698 

Recruiter: BHARGAVI KRISHNA DIVI 

Job Overview:

Enterprise Mobility Support Engineer Level 3, provides day-to-day technical support for installation, configuration, restrictions, deployment of mobile products, and applications that are managed via Enterprise MDM product. Demonstrates expertise as a mobile administrator. Responsible for following Change Management requirements as required for deployment and project implementation. Demonstrates good knowledge of iOS and Android OS features and capabilities. Responsible for working with peers and IT management on the analysis of issues and root cause analysis while providing management updates. Responsible for all support and turn over documentation for Enterprise Mobility projects. Provides on-call support as necessary for infrastructure and enterprise wide mobility issues. Perform other duties as assigned including special projects, reports, presentations in team meetings, and completion of management reports. Perform other duties as assigned.

 

Job Functions / Responsibilities

  • Enterprise-grade mobile device management administrator
  • Prioritize work by using helpdesk ticking software and meeting SLA
  • Provide Mobile support to end users via email, IM, and phone.
  • Provides phone based mobile device, application, and end user support for issues and incident management.
  • Management of iOS and Android-based devices in an enterprise environment
  • Provides a third level escalation point to Level 2 Mobile engineers
  • Write training documents for end users and internal support
  • Track trouble ticket trends and report these trends to IT management team
  • Plan, direct, and oversee special projects that may be assigned
  • Mentors team members on mobility processes and environmental change
  • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact
  • Communicate and collaborate with all team members keeping the team informed (resolution of ongoing issues) and sharing information

     

REQUIRED SKILLS:

  • Excellent communication skills, both written and verbal as well as interpersonal skills
  • Ability to communicate and present to senior levels of the organization
  • Understand of technologies like Active Directory, Apple Configurator, Android for Work, and Apple DEP
  • Familiarity with Mobile security and cellular device support of IOS and Android
  • 2 Years experience with MDM solutions e.g MobileIron, Airwatch, Xenmobile, Intune, MaaS360
  • Experience in managing metrics with a solid understanding of SLAs
  • Ability to stay current with technology and trends
  • Wireless & Broadband networking troubleshooting, concepts and principals
  • Ability to work with international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures
  • Experience configuring and deploying android / iOS based mobile devices
  • Prioritization skills – proactivity with a sense of urgency
  • Must be able to work independently with minimal supervision
  • Ability to read, write, and interpret business and technical documents.

     

Education/Experience:

  • Associate or bachelor’s Degree in Management Information Systems or Computer Science, Job related certifications may be considered in lieu of degree
  • 5+ years of hands-on experience in IT
  • 2+ years experience in Mobile MDM Administration

 

 

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

 

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

 

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

 

Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-BD1 || Tier 4 || 


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