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IT Software Engineer - Remedy ARS

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Date: Aug 12, 2019

Location: Hyderabad, AP, IN

Company: Micron

Req. ID: 133194 


As an Software Engineer at Micron Technology, Inc. you will configure, develop, maintain and support the BMC Remedy Action Request System and the applications that run on it.  You will create and analyze software specifications, and research, design, document, modify, and support software throughout the development life cycle. You must demonstrate the functional and technical skills necessary to switch between development technologies and merge them to provide the best solution.  You must have a demonstrated ability to create quality software and participate in quality improvement efforts.  You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation. You will analyze business needs to understand the problem, analyze the software solution options and follow the software development lifecycle to deliver solutions, including implementing 3rd party solutions.

•Technical support and troubleshooting of BMC Action Request System, ITSM applications, Digital Workplace, Smart IT, Smart Reporting, SQL database, and other integrations.
•Implementation of new solutions or products according to the Remedy roadmap.

•Collaboration with the BMC Discovery Team to support, develop, and mature the CMDB.
•Support of integrations of monitoring tools such as BMC Patrol and Truesight.

•Support day-to-day operations and maintenance of the Remedy environment.
•Fulfill incidents and requests 24x7 from users as escalated, and work with the customer to help implement solutions.
•Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions.
•Work with vendors to resolve issues

Experience Required
•5-9 years of experience with supporting and developing BMC Remedy Action Request System applications
•5-9 years of experience with supporting and developing BMC Remedy ITSM suite of applications (Incident, Problem, Change, Asset, Knowledge, SRMS)
•2 years of experience with administering BMC Remedy CMDB and Normalization/ Reconciliation jobs
•2 years of experience with supporting and developing BMC Atrium Integrator jobs/ transformations
•Experience in any windows based scripting language
•Experience with MS SQL reporting and data analysis tools
•Experience interacting and assisting customers with Remedy issues


•Experience in Remedy 9.1 or later
•Experience with BMC Digital Workplace, BMC SmartIT, BMC Smart Reporting

•Experience with Pentaho Spoon
•Experience with HTML, web services, Microsoft IIS, Apache Tomcat
•Experience using Microsoft SharePoint

•BMC certifications

•ITIL foundation certification


 •Technical knowledge of Remedy workflows, ability to troubleshoot using Remedy log files.
 •Knowledge and support of all aspects of BMC Remedy ITSM modules, processes, integrations, and customizations.

 •Knowledge of Atrium Integrator jobs and Spoon tool.
 •Knowledge of MS SQL databases and reporting. 

 •Knowledge of code deployment and upgrade methodologies.
 •Knowledge of webservices and RESTful APIs. 

 •The ability to work in several areas of software development as part of a team or independently.

 •Strong analytical, problem solving, troubleshooting, and organizational skills.

 •The ability to work in a dynamic, fast-paced, 24x7 work environment.

 •The ability to manage multiple projects and tasks concurrently.

 •Self-motivated with the ability to work with minimal supervision.

 •Excellent customer service skills.
 •Active team participation and demonstrated teamwork and consensus building skills.

 •Strong English verbal and written communication skills.
 •Working knowledge of and adherence to ITIL principles.
 •Follow BMC recommended best practices.



We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-PARVEZ || Tier 4 || 

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