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IT Software Engineer - ITSM /Servicenow Tools

Hyderabad, AP, IN

Req. ID: 194621 

Recruiter: Sireesha Ponnaganti 

 

As a ServiceNow Software Engineer at Micron Technology, Inc., you will drive innovation for ITSM Tools that focuses on implementation and continuous improvement of ServiceNow, recommend best practices in enhancement design and system architecture, and handle escalationsYou will create, analyze, research, design, document, modify, and support ServiceNow throughout the development life cycle. You must have a demonstrated ability to deliver quality results and participate in quality improvement efforts.  You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation. You will analyze business needs to understand the problem, analyze the software solution options, and follow the software development lifecycle to deliver solutions.

 

As a ServiceNow Software Engineer at Micron Technology, Inc., you will drive innovation for ITSM Tools that focuses on implementation and continuous improvement of ServiceNow, recommend best practices in enhancement design and system architecture, and handle escalationsYou will create, analyze, research, design, document, modify, and support ServiceNow throughout the development life cycle. You must have a demonstrated ability to deliver quality results and participate in quality improvement efforts.  You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation. You will analyze business needs to understand the problem, analyze the software solution options, and follow the software development lifecycle to deliver solutions.

 

Responsibilities

  • Facilitate requirements discussions with internal and external stakeholders and oversee delivery.
  • Understand the big picture of the ITSM Role in Micron and related applications to deliver business requirements.
  • Understand the additional ServiceNow platform components (ITOM, Software Asset Management, HR, GRC, etc) and their roadmaps.
  • Maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) to fit current and future needs.
  • Monitor health, usage and manage overall compliance of ITSM processes and applications.
  • Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including advanced scripting of each.
  • Developing and maintaining CMDB and its integrations.
  • Support of integrations of monitoring tools such as BMC Patrol, Truesight, OpsRamp, Moogsoft, Splunk etc.
  • Develop systems integrations and process automation.
  • Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions. 
  • Work with vendors to resolve issues       

 

Experience

 

Required

  • 8 to 10+ years of experience as ServiceNow platform development and administration.
  • 6 to 8+ years of experience in ServiceNow ITSM administration.
  • 2+ years of experience with administering CMDB and ServiceNow Discovery.
  • Experience in all phases of the software development lifecycle including requirements gathering, design, development, testing and deployment.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Experience with ITSM tool administration including configuring Foundation Data (Users, Groups, Permissions etc.), Notifications, Access Restriction Policies, SLAs etc.
  • Thorough understanding of application security, including SSO, Access Control rules, and more.
  • Configure, customize, script, and develop the ServiceNow platform.
  • Develop Service Catalog items incorporating automation using orchestration.
  • Experience with Performance Analytics and other data analysis tools (Tableau, SQL).
  • Experience with integrating ServiceNow with various other tools.
  • Experience creating and executing test cases using ServiceNow's Automated Test Framework.
  • Experience building custom automation workflows and development of customized modules.
  • Expertise in using APIs and Web Services (HTML, CSS, JavaScript including Angular JS), XML, SOAP,REST).
  • Provide expertise on all technical questions related to development on of ServiceNow

 

Desired

  • Experience with multiple product lines (ITSM, ITOM, Software Asset Management, HR, GRC, etc.).
  • Administrator certification.
  • Experience in using/interacting with databases (relational/non-relational).    
  • Experience working with Chatbot framework and machine learning.

 

Qualifications           

  • Knowledge of ITIL Framework.   
  • Strong analytical, problem solving, troubleshooting, and organizational skills.      
  • The ability to work in a dynamic, fast-paced, 24x7 work environment.     
  • The ability to manage multiple projects and tasks concurrently.  
  • Self-motivated with the ability to work with minimal supervision.              
  • Excellent customer service skills.              
  • Active team participation and demonstrated teamwork and consensus building skills.      
  • Strong English verbal and written communication skills.
  • Working knowledge of and adherence to ITIL principles.
  • Facilitate requirements discussions with internal and external stakeholders and oversee delivery.
  • Understand the big picture of the ITSM Role in Micron and related applications to deliver business requirements.
  • Maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) to fit current and future needs.
  • Monitor health, usage and manage overall compliance of ITSM processes and applications.
  • Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including advanced scripting of each.
  • Developing and maintaining CMDB and its integrations.
  • Support of integrations of monitoring tools such as BMC Patrol, Truesight, OpsRamp, Moogsoft, Splunk etc.
  • Develop systems integrations and process automation.
  • Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions. 
  • Work with vendors to resolve issues       

 

Experience

 

Required

  • 5 to 7+ years of experience as ServiceNow platform development and administration.
  • 2 to 5+ years of experience in ServiceNow ITSM administration.
  • 1+ years of experience with administering CMDB and ServiceNow Discovery.
  • Experience in all phases of the software development lifecycle including requirements gathering, design, development, testing and deployment.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Experience with ITSM tool administration including configuring Foundation Data (Users, Groups, Permissions etc.), Notifications, Access Restriction Policies, SLAs etc.
  • Thorough understanding of application security, including SSO, Access Control rules, and more.
  • Configure, customize, script, and develop the ServiceNow platform.
  • Develop Service Catalog items.
  • Experience with Performance Analytics and other data analysis tools (Tableau, SQL).
  • Experience with integrating ServiceNow with various other tools.
  • Experience building custom automation workflows and development of customized modules.
  • Expertise in using APIs and Web Services (HTML, CSS, JavaScript including Angular JS), XML, SOAP,REST).
  • Provide expertise on all technical questions related to development on of ServiceNow

 

Desired

  • Experience with developing catalog items incorporating automation using orchestration.
  • Experience creating and executing test cases using ServiceNow's Automated Test Framework.
  • Experience with multiple product lines (ITSM, ITOM, Software Asset Management, HR, GRC, etc.).
  • Administrator certification.
  • Experience in using/interacting with databases (relational/non-relational).
  • Experience using cloud AI and machine learning services (IBM Watson Discovery & NLP, Microsoft Bot framework, etc.).            

 

Qualifications           

  • Knowledge of ITIL Framework.   
  • Strong analytical, problem solving, troubleshooting, and organizational skills.      
  • The ability to work in a dynamic, fast-paced, 24x7 work environment.     
  • The ability to manage multiple projects and tasks concurrently.  
  • Self-motivated with the ability to work with minimal supervision.              
  • Excellent customer service skills.              
  • Active team participation and demonstrated teamwork and consensus building skills.      
  • Strong English verbal and written communication skills.
  • Working knowledge of and adherence to ITIL principles.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

 

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

 

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

 

Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-MR3 || Tier 3 || 

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