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IT Senior Software Engineer- ITSM/ServiceNow

Hyderabad, AP, IN

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 


Req. ID: 230625 


As a ServiceNow Software Engineer at Micron Technology, Inc., you will drive innovation for ITSM Tools that focuses on implementation and continuous improvement of ServiceNow, recommend best practices in enhancement design and system architecture, and handle escalationsYou will create, analyze, research, design, document, modify, and support ServiceNow throughout the development life cycle. You must have a demonstrated ability to deliver quality results and participate in quality improvement efforts.  You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation. You will analyze business needs to understand the problem, analyze the software solution options, and follow the software development lifecycle to deliver solutions.



  • Facilitate requirements discussions with internal and external stakeholders and oversee delivery.
  • Understand the big picture of the ITSM Role in Micron and related applications to deliver business requirements.
  • Understand the additional ServiceNow platform components (ITOM, Software Asset Management, HR, GRC, etc) and their roadmaps.
  • Maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) to fit current and future needs.
  • Monitor health, usage and manage overall compliance of ITSM processes and applications.
  • Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including advanced scripting of each.
  • Developing and maintaining CMDB and its integrations.
  • Support of integrations of monitoring tools such as BMC Patrol, Truesight, OpsRamp, Moogsoft, Splunk etc.
  • Develop systems integrations and process automation.
  • Collaborate closely with ITSM SMEs to understand requirements and implement ITSM solutions. 
  • Work with vendors to resolve issues       





  • 8 to 10+ years of experience as ServiceNow platform development and administration.
  • 6 to 8+ years of experience in ServiceNow ITSM administration.
  • 2+ years of experience with administering CMDB and ServiceNow Discovery.
  • Experience in all phases of the software development lifecycle including requirements gathering, design, development, testing and deployment.
  • Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
  • Experience with ITSM tool administration including configuring Foundation Data (Users, Groups, Permissions etc.), Notifications, Access Restriction Policies, SLAs etc.
  • Thorough understanding of application security, including SSO, Access Control rules, and more.
  • Configure, customize, script, and develop the ServiceNow platform.
  • Develop Service Catalog items incorporating automation using orchestration.
  • Experience with Performance Analytics and other data analysis tools (Tableau, SQL).
  • Experience with integrating ServiceNow with various other tools.
  • Experience creating and executing test cases using ServiceNow's Automated Test Framework.
  • Experience building custom automation workflows and development of customized modules.
  • Expertise in using APIs and Web Services (HTML, CSS, JavaScript including Angular JS), XML, SOAP,REST).
  • Provide expertise on all technical questions related to development on of ServiceNow



  • Experience with multiple product lines (ITSM, ITOM, Software Asset Management, HR, GRC, etc.).
  • Administrator certification.
  • Experience in using/interacting with databases (relational/non-relational).    
  • Experience working with Chatbot framework and machine learning.



  • Knowledge of ITIL Framework.   
  • Strong analytical, problem solving, troubleshooting, and organizational skills.      
  • The ability to work in a dynamic, fast-paced, 24x7 work environment.     
  • The ability to manage multiple projects and tasks concurrently.  
  • Self-motivated with the ability to work with minimal supervision.              
  • Excellent customer service skills.              
  • Active team participation and demonstrated teamwork and consensus building skills.      
  • Strong English verbal and written communication skills.
  • Working knowledge of and adherence to ITIL principles.


About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.


Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.


For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || Experienced || Regular || Information Systems and Technology || #LI-SR3 || Tier 4 || 

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