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IT Business Analyst - Salesforce

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Date: Jan 8, 2019

Location: Hyderabad, AP, IN

Company: Micron

Req. ID: 126606 


At Micron, we’re developing the technologies that transform what’s possible—and we need your help.  Join our team and let’s change the world.


As an IT Business Analyst for Sales, you will be part of an Agile project team utilizing the Agile / Scrum methodologies, working in a fast-paced, iterative environment, closely partnered with business stakeholders.  You will work to design new systems and improve existing systems, create design documentation, software specifications, and testing/training scenarios and will evaluate processes for alignment opportunities.  You will participate in new functionality estimation, analysis, design and testing and define application requirements by working closely with key stakeholders and other members of the project teams.  


We are looking for a talented, driven Salesforce Admin/Analyst to join our Information Technology team and help us build our Salesforce platform to further delight our customers. 


Responsibilities and Tasks



  • B.S./B.B.A. in Information Systems, Business Management, Industrial Engineering or industry-related curriculum 
  • Minimum of 2 years’ experience as an Salesforce Analyst/Admin
  • Experience in CRM systems integration with large, complex third-party solutions
  • Experience with Salesforce standard functionality and features (Sales Cloud, Service Cloud, Community Cloud)
  • Skilled in requirements analysis, business process understanding, technical solution design, data analysis and migration and integration
  • Experience as a key team member on at least one large project and full implementation cycle 
  • Strong systems thinking and problem-solving capability 
  • Self-motivated and outcome oriented 
  • Capability to build strong rapport with customer groups 
  • Experience in collaborating with team members to drive results 
  • Ability to facilitate and drive decisions and clarification 
  • Ability to work independently with short deadlines 
  • Strong communication skills (written, verbal and presentation) 


    Key Expectations:

  • Demonstrate Micron core values of people, innovation, tenacity, collaboration, and customer focus
  • Actively participate in long-range strategy planning to identify and address complex business issues
  • Act as a change agent, seeking opportunities to challenge the status quo to meet business objectives
  • Ensure solution releases meet the highest standard in terms of end user experience and performance.  Focus on quality as the core of user experience
  • Keep up with the latest industry research to ensure we are appropriately leveraging new technologies while aligning with internal standards



  • Serve as an internal consultant within Sales teams and partner organizations on Salesforce capabilities and operations execution best practices 
  • Partner with leadership to understand capability needs and to improve the overall efficiency of the teams 
  • Ensure delivery of quality solutions within our Salesforce environment 
  • Deliver large scale, high-value projects by leveraging an established delivery methodology 
  • Provide expert functional and process guidance on system capabilities and solution approaches 
  • Work within cross-functional teams (Operations areas, other SCRUM teams, Sales, PMO) to drive successful deployments 
  • Leverage metrics and performance data to understand opportunities for improvement 


    Qualifications and Experience


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Hyderabad || Andhra Pradesh (IN-AP) || India (IN) || SGA || College || Regular || Information Systems and Technology || #LI-BD1 || Tier 4 || 

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