Share this Job

TECHNICAL CUSTOMER MANAGER, SSD

Apply now »

Date: Dec 7, 2018

Location: Boise, ID, US

Company: Micron

 

Req. ID: 126551 

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

 

To provide a world class customer qualification experience to Micron’s portfolio of Client, Cloud and Enterprise SSDs. As a Technical Customer Manager in Micron’s Storage Business Unit (SBU) you will be chartered with program managing the qualification and support of the company’s target customer base, ensuring excellence in customer qualification planning, execution, support and anticipation of the customers qualification needs.

 

You will excel in being the primary interface between the customer and engineering/design centers, while developing a long-term relationship with the customer to support streamlined communication and qualification efforts that facilitate products being qualified with maximum efficiency. You will proactively define customer qualification requirements and processes to shape a qualification plan that ensures success, while being the primary contact to communicate customer qualification requirements and status to management, sales and development teams.

 

Responsibilities include, but not limited to:

 

  • Act as the primary contact within Micron for SSD customer qualification status and reporting to CQT management
  • Program manage the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
  • Build trusting customer relationships to ensure all specification, test, documentation, and sample requirements meet customer expectations
  • Definition and execution of customer qualification plans and schedules
  • Drive customer configuration management process
  • Support recurring customer calls, providing status on customer qualification schedules, Micron qualification schedules and milestones
  • Managing customer escalations by driving priorities on issue resolution, closure and corrective action
  • Contribute technical and business input in support of business cases
  • Drive customer change management process and resolution with Micron design teams
  • Support the customer account team strategy throughout the life of the qualified program, including post-release qualification support
  • Educate Micron development and validation teams on the customer qualification process as well as the critical customer requirements

 

Minimum Qualifications:

 

  • Minimum 5 years of storage, preferably Solid State Drives, including interaction with sales, customers, engineers and product development teams
  • Requires knowledge of OEM product qualification processes and a broad-based understanding of the storage industry.
  • Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements
  • A strong, driven personality who can work as an advocate for the customer within the design team
  • Demonstrated business acumen to understand and communicate customer impacts and trade offs
  • Ability / flexibility to work evenings, holidays and weekends as required
  • Ability / flexibility to travel domestically and internationally with short notice as required
  • Able to relay technical information to and from the customer verbally and in writing at a professional level

 

Education Required:

 

  • A Bachelor's degree in Electrical Engineering with 5+ years of experience is required.

 

About Us

 

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

 

Micron Benefits

 

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Boise || Idaho (US-ID) || United States (US) || SBU (Storage Business Unit) || Experienced || Regular || Customer Service and Support || #LI-LA1 ||
 


Nearest Major Market: Boise
Nearest Secondary Market: Meridian

Job Segment: Information Technology, IT Manager, Engineer, Electrical, Product Development, Technology, Engineering, Research