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IT Business Analyst

Boise, ID, US


Req. ID: 169528 


Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.


As an IT Business Process Analyst at Micron, you will be responsible for both implementing new systems and supporting existing systems for global core organizational functions for your domain. You will use the following standardized release procedures: coordinating, planning, monitoring, documenting, testing, and scheduling in a manner consistent with department standards when applicable. You will also help align the capabilities of the company’s software and design business processes and requirements based on business needs.


Responsibilities and Tasks

Gather and formalize business requirements.


  • Collaborate with partners to identify business requirements, vetting against the scope of the initiative.
  • Validate requirements with representatives who will be affected by the business process or change and receive sign off from the stakeholders.
  • Collaborate with implementation team (including Area Architects, Software Engineers, etc.) to determine the best IT solution for identified business problem.
  • Collaborate with implementation team to develop estimates of effort for proposed system changes.
  • Document (business rules, as is/to be flows, requirements, data configuration, use cases, functional specs, and testing forms).
  • Facilitate collaboration between affected groups to gain acceptance of the process changes and complete assigned tasks by the due dates.


Configure applicable system changes.


  • Analyze existing system functionality and business processes in the scope of the business need and design valued, cost-effective solutions that will efficiently function to support the customer requirements.
  • Validate configuration changes meet the customers’ requirements without negatively impacting existing functionality.
  • Identify and/or enter data needed in the development and test environments to validate configuration changes.
  • Document system configuration changes.
  • Perform the role of Release Manager/Champion as needed.
  • Conduct research on software functionality and changes (User groups, Product Support Documentation/OSS, etc.).
  • Collaborate with business group members to ensure the full end-to-end business process will function and meet business requirements within the project scope.


Champion system testing.


  • Create, communicate, and coordinate test plans and test cases (integration, functional, user acceptance, regression, security, etc.).
  • Perform the role of Tester or Test Manager as needed.
  • Lead Issue Analysis to confirm defects.
  • Confirm system functionalities in the production environment.


Deliver training and mentoring.


  • Work with the IT and/or Business Training Team representative to create training materials (QRCs, procedures, manuals, recordings, instructor-led training, training plans, etc.) to facilitate the end users’ application of skills and knowledge in the workplace.
  • Train customers, support teams, and the business on system changes, new functionality, new process, etc.
  • Mentor others on analyst activities.
  • Collaborate with the teams to provide early life support for the initiative, taking ownership for transitioning all appropriate information to teams responsible for long term system health and supportability.


Support service management.


  • Collaborate with Operations Managers to define and document Accountable, Responsible, Consulted, Informed (ARCI) and Business Process Modeling Notation (BPMN) models.
  • Champion system support documentation quality.
  • Recommend improvements to, or new requirements for, business processes and operational procedures.
  • Participate in the service assessment by creating metric catalog entries, reviewing data compliance, and defining standards.
  • Analyze reports to define, escalate, and resolve risks.




  • Assist in assigning tasks and tracking the status of action items when called upon.
  • Assist with the project plan, as needed, including providing hours estimates for the work required.
  • Assist in the creation of a Communication Plan and a Risk Management Plan.
  • Provide process background information and history
  • Call out risks and issues and assist with issue resolution management.


Provide customer support.


  • Solve customer issues on products supported within the business domain.
  • Provide guidance for the support teams by creating knowledge articles, process and procedure documentation, and training materials.
  • Participate in the on-call support rotation, as needed, and provide issue support.



Bachelors Degree or equivalent experience

  • Computer Science
  • Information Technology
  • Business Information Systems
  • Accounting Information Systems
  • Business
  • Related field of study




2+ years experience in any of the following:

  • SAP with at least one of the following modules (MM, FI/CO, PPM, PS, SD)
  • Ariba



5 years experience in any of the following:

  • Business domain
  • Information Systems/Technology
  • SAP (MM, FI/CO, PPM, PS, eWM, S/4)
  • Ariba Modules


About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.


Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center/Activity rooms (Boise/San Jose only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Boise || Idaho (US-ID) || United States (US) || SGA || Experienced || Regular || Information Systems and Technology || #LI-JC4 || Tier 4 || 

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