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Executive IT Support Specialist

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Date: Jun 21, 2019

Location: Boise, ID, US

Company: Micron


Req. ID: 136842 


Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.


The Executive IT Support Specialist in the Desktop & Executive Support leadership group is a core member of the Personal Productivity Devices (PPD) team that supports Vice President, Executive Vice President, Senior Vice President, and Vice President roles.


You will collaborate with Executive Admins, Exchange, Network, IT Security teams and more, to facilitate and demonstrate extensive technical knowledge within the PPD team. This position provides timely technical support on mobile devices (Android and iOS), desktop as well as notebook systems (Windows and Mac), and conference rooms. They will also provide input on current and long-term technology roadmaps that will impact and/or benefit Micron’s executive team members.


This position requires an emphasis on problem identification and resolution, technical solution development, project management, user experience, as well as building and maintaining positive business relationships with the global IT Organizations, clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.


Responsibilities include, but not limited to:

  • Must able to communicate effectively, wow customers with their personable approach, attention to detail, listening skills and problem-solving skills
  • Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and sometimes at home
  • Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
  • Identify, resolve and raise business issues as appropriate
  • Provide after hours and on-call support
  • Deliver executive support for special events
  • Experience working on mobile applications on iPhones and Androids
  • Experience troubleshooting hardware and software issues on laptops
  • Manage Executive CRM support queue
  • Working knowledge of Microsoft Office products
  • Support security policies and standards
  • Ensure company assets (replacement parts) are tracked and maintained responsibly
  • Perform analysis, diagnosis, and resolution of PC problems either on-site or via remote access
  • Experience using and fixing video conferencing equipment
  • Develop, document, and maintain Executive Knowledge Based Articles (KBA’s)
  • Outstanding listener and stellar customer service skills
  • You have a solid grasp on how to convey technical jargon into a language people can easily understand
  • Excellent communicator whether it is face-to-face, written or verbal communication
  • Documents and shares information with the team
  • Ability to multi-task in a fast-paced environment
  • You are ambitious, focused, dedicated and proactive
  • You strive to collaborate effectively in a dynamic environment


Minimum Qualifications:

  • Bachelors degree in Computer Information Systems, Engineering or Business
  • Experience in diagnosing or repairing PCs and mobile devices
  • COMP TIA A+ certification or equivalent desired


About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.


Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords:  Boise || Idaho (US-ID) || United States (US) || Technology Development || College || Regular || Information Systems and Technology || #LI-BG1 ||

Nearest Major Market: Boise
Nearest Secondary Market: Meridian

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