Share this Job
Apply now »

Engineering Services Support Specialist

Boise, ID, US

Micron’s vision is to transform how the world uses information to enrich life for all.  Join an inclusive team focused on one thing: using our expertise in the relentless pursuit of innovation for customers and partners. The solutions we create help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can spark the very innovation we are pursuing. 

 

Req. ID: 228166 

 

Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

 

The Micron Engineering Services (EngServ) team embraces the spirit of the DevOps movement. We provide modern development infrastructure tools to hundreds of teams throughout Micron. The teams we empower work in every area of the company: engineering teams, IT teams, business teams. Our team is helping to improve quality and catalyze development efficiency and effectiveness.

 

You will have a key role in enabling teams to capture, manage and understand their work. Some of our current tools include Atlassian Jira (issue/bug tracking, team planning, work management), Atlassian Confluence (engineering wiki) and Atlassian Bitbucket (Git repo hosting and code/branch management).

 

In this service-oriented role embedded in our Engineering Services team, you will ensure we provide awesome service to the teams we support. You will be the primary owner of most non-trivial support requests that were not handled by our EngServ User Support team, and were not avoided by our prevention efforts and self-help documentation. Beyond resolving issues, you will also engage in preventive service enablement. You will develop and improve our training and self-help documentation to prevent the delay/request in the future. Our highly skilled EngServ Design Team and Operations Team will help you learn how to best address issues and you will in turn become a teacher to all of our users. When requests require development or design work, you will empathetically gather an understanding of the need and help us review and capture that work into our backlog. You will utilize metrics and data analysis tools to identify trends and tool performance lending to improvement opportunities.

 

Minimum Qualifications:

  • Passion for helping others resolve technical problems and helping them do more with their web tools
  • Experience debugging end-user web-application problems and diagnosing usage/user experience confusion
  • Proven ability to stay highly organized and disciplined in your own work and responsibilities
  • Ability to design, collect and analyze metrics as well as present data driven analysis to shape decisions
  • Ability to interview a user to discover the needs underlying their focus and symptoms
  • Outstanding verbal and written communication skills (English); respectful and empathetic

 

Preferred qualifications:

  • Bachelor’s degree in engineering, computer science, education, communication or equivalent experience.
  • Experience with Jira, Confluence, Bitbucket, Collaborator, Jenkins, Artifactory or similar tools.
  • Experience with customer service, especially with highly technical customers (engineers)
  • Proven ability to solve problems with a preventive mentality
  • Technical writing experience
  • Experience with telemetry and analysis tools such as Splunk, Tableau, etc. is a plus

 

Tips for Getting our Attention:

  • Include a cover letter summarizing why you would love this job and why you would be good at it.
  • Include an attachment (or additional pages of cover letter) which documents: 1. Self-help instructions that explain the key steps of displaying Trello cards in a Google Calendar and what problems/use-cases this can solve 2. Your concept for a self-help “homepage” for your favorite web-application or mobile application.

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers.

 

Micron believes that all persons are entitled to equal employment opportunities. Micron recruits, hires, trains, promotes, disciplines and provides other conditions of employment without regard to a person’s race, color, ethnicity, religion, gender, gender identity, or expression, age, national origin, disability, veteran’s status, sexual orientation, marital status or other classifications protected under law or Company policy. This includes providing reasonable accommodation for team members’ disabilities or religious beliefs and practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at HR4U@micron.com.

 

 

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands – Micron® and Crucial® – our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint™ memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Micron prohibits the use of child labor and complies with all applicable laws, rules, regulations and other international and industry labor standards.

 

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

 

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  Boise || Idaho (US-ID) || United States (US) || Business Process Management Team || Experienced || Regular || Engineering || #LI-GC1 || Tier 4 || 

Upload your resume and immediately see jobs for you!

Apply now »