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Customer Success Manager Executive Support

San Jose, CA, US

 

Req. ID: 210449 

 

Micron Technology’s vision is to transform how the world uses information to enrich life and our commitment to people, innovation, tenacity, collaboration, and customer focus allows us to fulfill our mission to be a global leader in memory and storage solutions. This means conducting business with integrity, accountability, and professionalism while supporting our global community.

 

The Customer Success Manager is focused on developing relationships and to promote our Executive Support services. They will work closely with our executives to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. They will lead problem management activities across the global Micron IT organization related to any executive issue. They focus on education of our executives on our tools, technologies and best practices. The Customer Success Manager must know the productivity tools and related environments inside and out. They are often called upon to provide technical support to our executives.

 

Job Description:

  • This role will be in support of our global executive group.
  • Responsible for collaborating with Executive Admins, Client Engineering, Exchange, O365, Network, UCC, IT Security teams and more, to facilitate and resolve issues pertaining to Executive devices and productivity tools/software.
  • Responsible for creating and working towards permanent service improvements through a problem management methodology working with Executive Admins, Client Engineering, Exchange, O365, Network, UCC, IT Security teams and more, to facilitate and resolve issues pertaining to Executive devices and productivity tools/software.
  • This position provides technical support when needed on mobile devices (Android and iOS), desktop, and notebook systems (Windows and Mac).
  • This position must have an expert level of understanding how to use and enable productivity tools including Zoom webinars, Audio/Visual technology (Video Conferencing and whiteboard capability, etc.), all technology elements in a corporate conference room, etc.
  • Must have a comprehensive understanding and promoter of technology implementations, core software standards, security processes and procedures, workstation management, change management, and automated software distributions.
  • Work with customers to ensure they are utilizing best security practices and processes.
  • Partner with security and other teams to investigate and remediate security related issues.
  • This position requires an emphasis on problem identification and resolution, technical solution development, project management, user experience, as well as building and maintaining positive business relationships with the global IT organizations.
  • Must be able to communicate effectively, demonstrate active listening skills, and problem-solving skills.
  • Must be knowledgeable about all aspects of the technologies we support to effectively and quickly troubleshoot the diverse case load.
  • Technical knowledge and the ability to work under pressure.
  • Results-driven mentality, with a bias for speed and action.
  • Comfort in moving quickly and able to wear many hats in a dynamic environment.
  • Flexible approach, able to operate effectively with uncertainty and change.
  • Driven, self-motivated, enthusiastic and with a “can do” attitude.

 

Skills:

  • 7+ years of experience and a consistent track record supporting Fortune 500 Executives in a dynamic and fast paced environment.
  • Previous experience working in a Client or Customer Success role within a technical industry, i.e., cloud/SAAS and audio video vendors.
  • Ability to prioritize work and strong time management skills are required.
  • Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers in a concise manner.
  • Enjoys solving problems and building relationships.
  • Documents and shares information with the team.
  • Be comfortable with never having seen this problem before, and able to work it out.
  • Ability to multi-task in a fast-paced environment.
  • Demonstrate initiative, be a self-starter.
  • Advanced ability to work independently, as well as collaboratively, within a team.
  • Demonstrated knowledge of Windows 10 and MacOS.
  • Knowledge of security and networking.
  • BA/BS degree or equivalent work experience.

 

Core Competencies:

  • Customer oriented - Look at everything through the eyes of the customer and their need for a holistic secure solution.
  • Self-driven individual with proven history of demonstrated and measurable business impacts through influence and direct leadership, and a track record of getting things done.
  • Strong analysis skills taking pride in making data-driven business decisions while defining and improving program initiatives.
  • Focus on quality – do it right the “first time” attitude.
  • Excellent communications and presentation skills - able to present, discuss and articulate challenges to a range of audiences, in a concise and effective manner.
  • Must be comfortable with ambiguity and open to change while creating clarity to drive positive business impact.
  • Great interpersonal skills with a positive attitude; an exceptional listener.
  • Ability to convert technical jargon into a language people can easily understand.
  • Team player.

 

About Us

As the leader in innovative memory solutions, Micron is helping the world make sense of data by delivering technology that is transforming how the world uses information. Through our global brands — Micron, Crucial and Ballistix — we offer the industry’s broadest portfolio. We are the only company manufacturing today’s major memory and storage technologies: DRAM, NAND, NOR and 3D XPoint™ memory. Our solutions are purpose built to leverage the value of data to unlock financial insights, accelerate scientific breakthroughs and enhance communication around the world.

 

Micron Benefits

Employee Rewards Program, Healthcare, Paid time off (Combined Sick and Vacation Time), Retirement savings plans, Paid maternity/paternity leave, Employee Assistance Program, Professional development training, Workplace wellness programs, Micron Health Clinic (Boise only), Fitness Center / Activity rooms (Boise only), Tuition Reimbursement, Micron Corporate Discounts, Casual Dress attire.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form


Keywords:  San Jose || California (US-CA) || United States (US) || SGA || Experienced || Regular || Information Systems and Technology || #LI-JC4 || Tier 4 || 

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