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Director, Customer Quality Engineering - Mobile

Beijing, 11, CN

Req. ID: 243581 

Recruiter: Emily Li 

Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the areas of the media and the end solutions, providing customers with the highest level of confidence in performance, features and quality. The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in Mobile segment.


This leader will be a Director of Customer Quality Engineering and lead a global team of CQEs focused on providing technical expertise and value to our customers in mobile markets. The Director of CQE is a senior management role with expectations of thought and technical leadership. This person will lead a team of customer quality engineers located globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on elite customer quality engagements.


This position is based in Beijing, China or Shenzhen, China




The ideal candidate will have experience in one or more areas below


  • Design, product, test, system, or applications engineering experience in mobile or embedded applications using LPDDR4 and/or eMMC/UFS memory products. (at least 10 years of experience)
  • Systems experience, including: LPDRAM bus interface debug, including initialization, training, timing and signal analysis techniques
  • Understanding of LDRAM architecture
  • Detailed knowledge of NAND Flash.
  • Strong understanding of SI/PI design principles
  • Demonstrate a strong understanding of techniques for managed NAND with experience performing system level debug
  • Firmware development, testing and validation experience
  • Integration and performance validation of memory and/or memory controllers
  • Memory Controller design for either LPDDRx or eMMC/UFS
  • Experience in mobile system performance measurement and power management techniques
  • Proven experience working with customers in evaluating requirements, driving technical engagements and finding optimum solutions to customer’s challenges
  • Experience in leading product development, field application engineering teams
  • Proven ability to lead multi-functional teams; finding solutions to solve complex problems
  • Requires 7+ years of people management
  • 5+ years of experience with quality processes and procedures preferred
  • Ability to demonstrate problem solving and troubleshooting skills
  • Excellent verbal, written, and customer communications skills
  • Fluent in both English and Mandarin
  • Quality and Reliability experience is a plus.


Responsibilities include:

  • Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
  • Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
  • Own and foster cross-department collaboration to align customer technical support
  • Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
  • Provide technical leadership guiding the team on customer problem resolution on Micron cloud products
  • Drive problem-solving initiatives across the CQE organization
  • Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
  • Drive technical support to customers and the field sales force by leveraging the expertise within Micron organizations, including the field technical support team and factory engineers
  • Work closely with the customer to resolve their key concerns, production and field failures
  • Drive customer support excellence through metrics and processes and strive for continuous improvement
  • Work with Quality Management System (QMS) team to set up standard customer audits
  • Champion “voice of customers” on quality within Micron


Education Requirements

•            Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s Human Resources Department at 1-800-336-8918 or 208-368-4748 and/or by completing our General Contact Form

Keywords:  Beijing || Beijing (CN-11) || China (CN) || Quality || Experienced || Regular || Engineering || Not Applicable || Tier 5 || 

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