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Date: Feb 25, 2018

Location: shanghai, 31, CN

Company: Micron


Req. ID: 97264 

As a Customer Sales Operations Specialist you will be part of an organization providing superior customer service, responsible for sales account support for an assigned territory(s), distributor(s) or OEM account(s). The CSO will maintain, grow customer relationships and collaborate with internal and external stakeholders to ensure market share and sales plan goals are met while taking into account Micron’s best interest. They will act as the primary point of contact for customers as it relates to sales operations functions and the field sales team. Responsibilities include the execution and ownership of samples, order entry, product related availability, backlog management, shipment monitoring, inventory management, return material authorizations, contract pricing administration, quoting, forecasting support, and problem solving. 

Responsibilities and Tasks:


1.     Samples

a.     Collaborate with Sales, FAE’s and/or Marketing identify correct material to ship to the customer

b.    End to end sample order management

c.     Follow up resolution


1.     Order Entry

a.     PO Validation

b.    Entering orders and workflow processing in SAP timely and correctly to reduce rework and improve on-time delivery.

c.     Analyze forecast is entered to support demand


1.     Backlog Management

a.     Ensure product ships against an approved customer’s demand to the right place, at the right time and at the right price.

b.    Proactively identify critical delinquencies and drive for resolution with supply chain to resolve

c.     Early warning communication to customers on supply delinquencies

d.    Proactively manage allocated quantities and drive bookings or release unused allocation


1.     Billing and revenue maximization

a.     Proactively working with customers to pull current inventory via hub and distribution inventory

b.    Evaluate forecast against backlog, shipment and supply to identify gaps and work with customer to close gaps with the goal of increasing revenue

c.     Identify excess inventory and work with assigned accounts to place additional PO’s and move inventory



1.     Return Material Authorization (RMA)

a.     Enter RMA’s accurately within set timeline established

b.    Collaborate with internal and external stakeholders to resolve issues

c.     Resolution to close within set timeline established


1.     Customer Service

a.     Achieve and maintain productive and positive relationships with customers, field sales, sales management and other departments to enable the highest level of service and support for assigned internal/external customer base

b.    Be the point of contact to drive and resolve sales operations issues

c.     Evaluate and maintain agreed upon customer portal/interface per customer specifications


1.     Hub Management (if applicable)

a.     Maintain targeted weeks of supply at hub

b.    Perform timely invoicing according to customer consumption

c.     Resolve logistical issues by collaborating with internal and external stakeholders

d.    Monitor and resolve aged inventory

e.    Reconcile inventory at hub


1.     Forecasting (if applicable)

a.     Gather demand data in collaboration with internal and external stakeholders

b.    Accurate and timely forecast entry

c.     Understanding use and perform accurate data entry of Ops Inventory Requirement line in APO DP


1.     Pricing

a.     Contract data management in Quotelink and SAP

b.    Monitor backlog for accurate pricing

c.     Communicate direct pricing to internal and external stakeholders


1.     Quoting (if applicable)

a.     Once a quote is received proactively research to establish appropriate pricing to maximize revenue opportunities

b.    Proactively follow up to understand status of existing quotes, drive to increase revenue by overcoming issues and to understand reasons for lost opportunities

c.     Drive to meet or exceed quote to book to ship and quote turn time metrics


1.     Distribution Management (if applicable)

a.     Ensure inventories are in line with corporate goals and customer requirements

b.    Process stock rotations and price protections

c.     Collaborate with internal and external stakeholders in order to maintain accurate forecast entry


1.     Records

a.     Maintain customer masters

b.    Adhere to record retentions

c.     Maintain account document


1.     Global CSO tasks ( if applicable)

a.     Coordinating & communication for the global account Sales Operations activities such as updating contract pricing, new account procedures, communication of short term supply plans, help to collect data and solve any supply gaps.

b.    Coordinates the worldwide forecast vs backlog alignment including demand supported via distribution or EMS channels.

c.     Work in co-operation with internal and external stakeholders to make sure customer mapping is correctly set up in Micron system.

Be the point of contact to drive and resolve sales operations issues, global go to person for given customer.


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords:  shanghai || Shanghai (CN-31) || China (CN) || SGA || Experienced || Regular || Customer Service and Support || Not Applicable ||

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