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Date: Sep 22, 2017

Location: Vimercate, MI, IT

Company: Micron

Relocation Level: No 

Hiring Manager: Anna SABBADINI 

Recruiter: Rosario VINCIPROVA 

 

CUSTOMER MAPPED EXPERIENCE SENIOR ENGINEER

 

Description:

Within EMEA Customer Mapped Quality organization (CMQE) in the Global Quality (GQ) Department, you will be responsible for customer satisfaction and quality support. You will analyze and negotiate Quality and Reliability agreements and manage Quality and Reliability prerequisites directly with external customers. In this role, you will act as a liaison for the product and communicate to customers on post qualification quality and reliability topics. You will interact daily with customer and regularly with field application engineers and internal stakeholders to maintain alignment on quality and reliability issues and foster customer relationships. As a CMQE you are responsible for quality and reliability metrics and identifying plans to bring Micron to the number 1 quality ranking position at our customers.

Responsibilities

  • Provide Customer Audit Support
  • Manage Quality and/or Reliability RMAs
  • Manage Customer Quality and Reliability Escalation Process
  • Responsible for Quality/Reliability scores from the Score Cards and Product Quality/Reliability Dashboards
  • Own Weekly and Monthly Quality Reviews
  • Identify Proactive Initiatives and Projects
  • Deliver Customer Reports
  • Responsible for Understanding the Customer Change Management Requirements (PCNs)
  • Responsible for Customer Requirements

 

Candidate’s skills, competencies, attitudes:

  • Experience in quality methodologies and activity;
  • Able to develop customer trust and confidence
  • High degree of self initiative and ability to think and act independently
  • Good multi-tasking and problem solving skills
  • Excellent ability to work under tight timeframes and prioritize competing activities
  • Excellent organizational and management skills and outstanding interpersonal and teamwork skills
  • Understand how to handle conflict management
  • The proven ability to collaborate well with team members
  • Strong verbal, written communication skills, and presentation skills
  • The ability to drive for results
  • The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements
  • The ability to effectively interact with a wide range of personalities and cultures

 

Education & Experience:

  • Bachelor's Degree in Electronics Engineering, Physics or equivalent and at least 5 years of experience in Engineering or Quality;
  • Fluent English (speaking, reading and writing) and availability to frequent travel are required;
  • More than 5 years’ experience in working with customers;
  • Familiarity with basic semiconductor processing, device physics, quality reliability fundamentals, customer experience, and storage industry Qualifications
  • In addition, experience in processes, application and/or products will be considered as preferential.

 

Distinguishing Characteristics

  • The ideal candidate is highly customer oriented, is able to negotiate and to represent Micron in front of customers. Proven ability in customer management is considered an added value.

Relocation Level: No 

Hiring Manager: Anna SABBADINI 

Recruiter: Rosario VINCIPROVA 

 


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