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IT - Software Engineer, Enablement

Date: Jan 13, 2018

Location: Taoyuan, TAO, TW

Company: Micron

 

Req. ID: 98406 

Job Description

As an IT Software Enablement Engineer at Micron you will configure, develop, maintain and support Micron and third party applications. You will create and analyze software specifications, and research, design, document, modify, and support software throughout the development life cycle. You must demonstrate the functional and technical skills necessary to switch between development technologies and merge them to provide the best solution. You must have a demonstrated ability to create quality software and participate in quality improvement efforts. You will provide solutions that create business value while at the same time minimizing negative impact through defects, downtime, or performance degradation.             

 

 

Responsibilities and Tasks

                            

Analyze business needs to understand the problem.

              •  Meet with customers.

              •  Collaborate with others (Business Process Analysts, Project Managers) to identify, clarify, and capture customer requirements.

              •  Document As Is and To Be process flows.

                            

Analyze the software solution options.

              •  Evaluate the available software options.

              •  Consult with the IT enterprise architects to understand the IT roadmap.

              •  Lead or participate in a cost analysis.

              •  Lead or participate in a decision analysis.

              •  Collaborate with the project manager to determine the time, resource constraints, etc.

              •  Review options with the customer to help determine the best solution.

                            

Follow the software development lifecycle to deliver solutions.

              •  Design a solution based on customer requirements.

              •  Implement the software solution.

              •  Complete unit testing.

              •  Participate with end users in integration and user acceptance testing.

              •  Create documentation (technical specifications, test plans, deployment plans, etc.).

                            

Implement 3rd party solutions.

              •  Partner with the IT Procurement representative to determine contracts, support requirements, training provided, etc.

              •  Participate in vendor selection.

              •  Work with the vendor to understand the product.

              •  Attend vendor training and prototyping sessions.

              •  Determine how to integrate the solution into the existing business environment.

              •  Participate in software audits.

              •  Participate in service packs and software upgrades.

              •  Work with project teams and stakeholders to ensure a successful implementation that meets customer expectations.

                            

Provide 24x7 escalation support for software issues.

              •  Act as the subject matter expert (SME) and final point of contact.

              •  Respond to customer or developer requests for assistance.

              •  Troubleshoot issues independently and with other teams.

              •  Identify and document defects and enhancements.

              •  Assist with the onboarding of support team members through training and mentoring.

                            

Work to maintain skills and improve the IS roadmap.

              •  Attend conferences and seminars.

              •  Attend training and implement the information learned.

              •  Research best practices, current trends, and techniques.

              •  Make recommendations to the enterprise architect for changes to the IT roadmap.

              •  Implement technology interactions based on company and industry best practices.

                            

  

Education Required

 

Bachelors Degree or equivalent experience

  Computer Science or Information Systems, preferred                           

  Related field of study

 

Experience Required

 

2 year experience in any of the following:

  Windows development         

  Programming languages(SSIS/.Net)

  Scripting languages

                            

 

Qualifications

             

              •  The ability to work in several areas of software development as part of a team or independently       

              •  Strong analytical, problem solving, and organizational skills    

              •  The ability to work in a dynamic, fast-paced, 24x7 work environment             

              •  The ability to manage multiple projects and tasks concurrently             

              •  Self-motivated with the ability to work with minimal supervision             

              •  Excellent customer service skills          

              •  Active team participation and demonstrated teamwork and consensus building skills             

              •  Excellent verbal and written communication skills       

              •  Working knowledge of and adherence to ITIL principles

                •  Experience with new and mature Agile teams

             • Experience working in a cross functional setting working with Offshore and Onshore resources

             • Experience leading Agile Release and Sprint Planning, and enabling associated metrics

             • Experience restructuring/realigning team processes and working to resolve systemic process challenges

           


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Taoyuan || Taoyuan (TW-TAO) || Taiwan (TW) || Frontend Manufacturing || Experienced || Regular || Information Systems and Technology || Not Applicable ||
 


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