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Customer Mapped Quality Experience Engineer

Date: Mar 2, 2018

Location: Shenzhen, 44, CN

Company: Micron


Req. ID: 108216 

Recruiter: Jeffery Chu

Job Description

As a Global Quality (GQ) Customer Mapped Quality Experience (CMQE) Engineer in the Customer Quality Experience (CQE) group at Micron Technology, Inc., you must be willing and able to travel within the U.S. and internationally for business purposes. You will be responsible for analyzing and negotiating Quality and Reliability agreements and managing Quality and Reliability prerequisites directly with external customers. In this role you will act as a liaison for the product and communicate to customers on post qualification quality and reliability topics. You will interact regularly with field application engineers and internal stakeholders to maintain alignment on quality and reliability issues and foster customer relationships. As a CMQE Engineer, you are responsible for quality and reliability metrics and identifying plans to bring Micron to the number 1 quality ranking position.


Responsibilities and Tasks


Provide Customer Audit Support


  Provide definition of transportation and other logistics to the audit site for the customer


  Responsible for debriefing the site CQE and other designated Micron team members on customer concerns and what has been shared with the customer previously


  Attend audits


Manage Quality and/or Relibility RMAs


  Perform L0 Triage (what/where)


  Determine if hot site support required SSD (SSD PE) and components (CEL)


  Perform L0 triage to determine whether a Micron-caused issue exists


  Identify the correct return location for FA diagnostics and provide customer with RMA number and return address


  Perform L1 triage where feasible (in discussion with FAE) to understand the isolate the root cause of the issue


  Determine if hot site support required SSD (SSD PE) and components (CEL)


  Review internal updates provided by SCQE and communicate ongoing progress to customer


  Reviews final FA report or 8D with customer and obtains closure with customer


  Overall Issue Resolution (from customer receipt until closes TAT)


  Update to action item tracking list per RMA per Customer


Manage Customer Quality and Relibility Escalation Process


  Responsible for internally communicating customer driven unplanned events


  Responsible for supplying input to Stop Ship and customer unplanned event scorecard


  Manage communication of resolution plans of internal and customer issued stop ships


  Collaborate with sales/supply chain/site CQE on missed shipments


  Determine if customer communication needed


  Deliver customer message and track to closure


Responsible for Quality/Reliaiblity scores from the Score Cards and Product Quality/Reliability Dashboards


  Provide data from customers to internal teams in the areas of QBR scoring, product performance (IFR, yields) and other key customer measures


  Drive quality score improvement plan by individual customer and assign actions, owners, schedule


Own Weekly and Monthly Quality Reviews


  Drive, schedule and present to selected customers


  Capture actions from MQR


  Responsible for general program management


Identify Proacitve Initiaties


  Gather best of breed information from customer and benchmark Micron to that


  Identify proactive initiatives (wow them!) you will drive for them: Best of breed standards, updates to Micron initiatives, new business processes. Examples include: stage gate exits, edge die exclusion, cross qual procedure, PPAP/APQP, Quality expectations, robust design and manufacturing, number of first time successes on qualification, Cp-Cpk, Equilvance score, Past quarter scores with subgroups


  Identify gaps and the roadmap to achieve best in class


  Present Feedback to customers regarding improvements


Deliver Customer Reports


  Provide and verify customer integration rates (DPM), OSV rate field return rate


  Quality target/agreements


  Negotiate specific items with the customer


  Conduct Non-product Specification Review


  Review and recommend counter proposals


Responsible for Understanding the Customer Change Management Requirements (PCNs)


  Identify customer requirements and sensitivities and push internally


  Drive follow up and ensure response on PCNs


Responsible for Customer Requirements


  Receive requirement request from customer


  Provide customer requirements list with status response back to customer and gain approval






Bachelors Degree or equivalent experience

  Electronics



  Engineering - Electrical


  Engineering - Industrial


  Engineering - Materials Science


  Communications


  Related field of study







5 years experience in any of the following:

  Customer Experience


Additional Information:
Familiarity with basic semiconductor processing, device physics, quality reliability fundamentals, customer experience, and storage industry.  



  High degree of self initiative and ability to think and act independently


  Good multi-tasking and problem solving skills


  The ability to work under tight timeframes and prioritize competing activities


  Excellent organizational and management skills and outstanding interpersonal and teamwork skills


  Understand how to handle conflict management


  The proven ability to collaborate well with team members and drive for results


  Strong verbal, written communication skills, and presentation skills


  The ability to drive for results


  The ability to collaborate with cross-functional teams to understand needs and translate them into actionable plans, deliverables, and resource requirements


  The ability to effectively interact with a wide range of personalities


  The ability and willingness to travel when required




We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords:  Shenzhen || Guangdong (CN-44) || China (CN) || Quality || Experienced || Regular || Engineering || Not Applicable ||

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