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Manager Technical Customer Manager, SSD

Date: Apr 8, 2018

Location: Milpitas, CA, US

Company: Micron

 

Req. ID: 106301 

Position:

Technical Customer Manager, program managing the qualification and support of Micron SSD’s at Cloud and Hyperscale customers

Description:

You will excel in being the primary interface between the customer and engineering/design centers, developing a long term relationship with the customer to support streamlined communication and qualification efforts that facilitates products being qualified in target customer applications with maximum efficiency. Acting as subject matter expert on the customer for product qualification requirements, resulting in a reduced time to market. You will proactively define qualification requirements and processes to shape a qualification plan that ensures success, provide an interface for the customer to engineering groups and design centers, and communicate customer qualification requirements and status to management, sales and development teams.
 

Roles and Responsibilities:

  • Program manage the qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners
  • Gathering of customer qualification and test requirements and alignment of requirements with Micron design teams
  • Definition and execution of customer qualification plans and schedules
  • Managing customer escalations by driving priorities on issue resolution-closure-corrective action
  • Contribute technical and business input in support of business cases
  • Managing regular customer communication and associated action logs
  • Ensuring sample requirements are identified and executed for your customer
  • Provide regular qualification status updates to Micron management
  • Configuration management and approvals for sample and production units
  • Drive customer change management process
  • Educate Micron development and validation teams on the customer qualification process as well as the critical customer requirements
  • Lead and Coach TCMs/AEs on role and responsibilities
  • Manage and set priorities for team members
  • Ensure that issues are getting escalated to the appropriate teams/Management
  • Performance Management, training and approvals for the team

Location:

  • Position should be based in Milpitas California or adjacent locations

Qualifications:

Successful candidates for this position will have:

  • Minimum 5 years of storage or related high-tech experience including interaction with sales, customers, engineers and product development teams
  • Minimum 2 years of Cloud/Hyperscale or Cloud/Hyperscale ecosystem customer experience, preferably having previously or currently working at a Cloud/Hyperscale company or supporting OEM/ODM
  • Requires knowledge of OEM product qualification processes and a broad-based understanding of the storage industry.
  • Demonstrated project management skills, executive presentation abilities and customer relationship management experience are key requirements
  • A strong, driven personality who can work as an advocate for the customer within the design team
  • Demonstrated business acumen to understand and communicate customer impacts and trade offs
  • Ability / flexibility to work evenings, holidays and weekends as required
  • Ability / flexibility to travel domestically and internationally with short notice
  • Able to relay technical information to and from the customer verbally and in writing at a professional level

Education:

  • BS (or equivalent) degree in a technical discipline


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Milpitas || California (US-CA) || United States (US) || SBU (Storage Business Unit) || Experienced || Regular || Marketing || #LI-LA1 ||
 


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