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SSD Product Applications Engineer

Date: Apr 13, 2018

Location: Folsom, CA, US

Company: Micron

 

Req. ID: 114762 

Description:

You will excel in being the primary interface between the customer and engineering/design centers, developing a long-term relationship with the customer to support streamlined communication and qualification efforts that facilitates products being qualified in target customer applications with maximum efficiency. Acting as subject matter expert on the customer for product qualification requirements, resulting in a reduced time to market. You will proactively define qualification requirements and processes to shape a qualification plan that ensures success, provide an interface for the customer to engineering groups and design centers, and communicate customer qualification requirements and status to management, sales and development teams.

Job Responsibilities:

New Product Qualification Support (Both internal and assigned OEM):

  • SSD Applications Engineering’s representative on Program teams, be the technical focal point (SME) for Customer Application Engineers (CAEs) and other marketing team members for new product related questions and enquiries.
  • Coordination with Product, Design and Architectural Engineering to develop product and features to align with Marketing targets and target markets by providing Customer feedback, competitive information and feature solutions that fit within product capabilities
  • Represent TCM/AE team on customer inputs at BRB’s and PDT’s as necessary
  • Execute detailed customer gap analysis and review with Development team(s)
  • Support the Program Team with early performance testing
  • Develop customer compatibility test plans to ensure that Micron validation aligns with customer testing
  • Special topic customer visits (e.g. Design Review support) in support of Product Marketing.
  • Work with Marketing to identify key press SSD reviewers, ensure good benchmark performance by prior understanding of test strategy and workloads, ensure that data is reviewed at the Program Team, for acceptance, prior to shipments to reviewers
  • Daily, intensive levels of teamwork and communication with SSD Product Marketing, Field Applications Engineering and CAE to provide Technical support to enable product acceptance at Customers from Engineering Samples through their Qualification process.
  • Focal point of Customer and Factory support for Application Qualification through exceptional levels of communication of technical needs, issues identification and problem resolution.

Technical Documentation (Both internal and assigned OEM):

  • Customize product design reviews to align with customer expectations
  • Develop the base design review package for NPI programs
  • Develop and publish a customer presentable change list for all new standard firmware releases
  • Develop and publish SSD Product and customer specific Data Sheets, Specification Addendum and Errata.
  • Initiate Product Change Notifications for review and approval
  • Support Application Notes, Tech Notes, White Papers, Technical Marketing Collateral as required
  • If requested, represent Micron on certain industry committees

Customer Technical Support:

  • Support ongoing customer calls
  • Facilitate and manage customer qualification issues with internal and external teams
  • Guide application-oriented problem resolution with factory received RMA (assist QRA)
  • Work with Field Engineering team to provide direct Customer technical support for product use or problem resolution and follow up with factory or customer corrective action.
  • Work with internal engineering teams to resolve problems and communicate solutions and corrective actions effectively
  • Provide standard firmware update tools to customers

Training:

  • Provide Customer training on Micron SSD products where required.
  • SSD product training for FAEs – Generate and update on-line training material, support in-person training events (Boot Up Camps) and other SSD product related training efforts.
  • Work with Product Marketing to generate product feature use training for Customers to enable design wins and product acceptance.

Product Technical Support at Factory:

  • Assist CAE, where required, to provide technical support to Field Application Engineering for customer problem resolution.
  • Assist QRA with any factory received RMA that requires application-oriented problem resolution.
  • Work with internal engineering teams to resolve problems and communicate solutions and corrective actions effectively.

Leadership:

  • Provide leadership and guidance to the Customer Application Engineers, as product SME, coach them on specific product items when required, both in terms of technical details and process

Qualifications:

Successful candidates for this position will have:

  • Minimum 5 years of storage or related high-tech experience including interaction with sales, customers, engineers and product development teams
  • Requires a broad-based understanding of the storage industry with a focus on PCIe NVMe SSD products and deep understanding of their specifications
  • Demonstrated project management skills, presentation abilities and customer relationship management experience are key requirements
  • A strong, driven personality who can work as an advocate for the customer within the design team
  • Demonstrated business acumen to understand and communicate customer impacts and trade offs
  • Ability / flexibility to work evenings, holidays and weekends as required
  • Ability / flexibility to travel domestically and internationally with short notice
  • Able to relay technical information to and from the customer verbally and in writing at a professional level

Education:

  • BS (or equivalent) degree in a technical discipline


We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.


Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.


To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).


Keywords:  Folsom || California (US-CA) || United States (US) || SBU (Storage Business Unit) || Experienced || Regular || Engineering || #LI-LA1 ||
 


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