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Date: Nov 22, 2017

Location: East Kilbride, GBN, GB

Company: Micron


Req. ID: 101141 

Micron Consumer Products Group is a division of Micron, one of the world’s largest memory and flash storage manufacturers. Based out of Boise, Idaho with additional international locations, including a European base in East Kilbride, the group primarily operates under the Crucial and Ballistix brands selling to large channel partners and direct via its website where it has a strong presence in North America, Europe and Asia.

We are recruiting for an exciting position within our marketing, e-commerce, technology and support team tasked with supporting the group’s insight function. Reporting directly to the World-Wide Marketing Insight Manager, you will set a solid platform for decision making across the group, gathering intelligence for business performance, digital marketing, customer insight and market/competitor analysis.


As a primary source of truth for the group’s data, research and analytics needs, the information you provide will be critical to successful decision making worldwide. An analytical thinker with a thirst for finding meaning from data and a passion for representing the voice of customer, you will also need a developed sense of business acumen to help guide your analysis process. 


Numerate, detail oriented and organized, you will have a strong working knowledge of MS Excel and a business, marketing or data analysis related degree. Previous exposure to a marketing environment and experience of working with business reporting tools, data visualization software and web analytics is also preferred. 


Responsibilities and Tasks:


  • Management Information Support
    • Maintain a pulse on business performance including sales volumes, web trends and customer satisfaction levels
    • Distribution of daily/weekly/monthly KPI reporting and insights


  • Digital Marketing Support
    • Liaise with regional marketing teams and external agencies to facilitate the effective measurement of campaigns for both direct and channel business
    • Monitor digital performance using multiple tools, keeping regional teams appraised on key trends


  • Customer Insight & Research
    • Track, analyze and report on key findings from customer satisfaction surveys
    • Utilize qualitative and quantitative research techniques to develop understanding of customer value hierarchy
    • Identify core digital customer journeys, establishing the key pain points and opportunities with their experiences
    • Work with web team to develop usability and A/B testing
    • Provide strong representation of the voice of customer


  • Competitive & Market Data Co-Ordination
    • Liaise with market research team and third party market intelligence agencies to maintain current and projected views on the market
    • Work with third party competitive price tracking provider to maintain reliable and accurate competitive price positioning data for core product categories


Skills & Experience:


  • Analytical thinker with strong attention to detail
  • Excellent organization, communication and presentation skills
  • Self-motivated, flexible and able to work autonomously
  • Strong project management skills
  • Comfortable working within a global/distributed team
  • General understanding of business performance and web analytics software
  • Working knowledge of Excel and Tableau
  • Minimum 3 years in a similar role, preferably with exposure to a marketing environment
  • Relevant business, marketing or data analysis related degree
  • Open to occasional travel

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords:  East Kilbride || Great Britain (GB-GBN) || United Kingdom (GB) || SSD Engineering || Experienced || Regular || Marketing || Not Applicable ||

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