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Sr. Program Manager - Workplace IT

Date: Dec 4, 2017

Location: Boise, ID, US

Company: Micron


Req. ID: 102321 


As a senior program manager at Micron Technology you will you will be responsible for managing the overall strategy for Micron IT on a global level related to workplace IT and the overall employee collaboration ecosystem.  You must have a strong understanding of the various business and technology domains in this ecosystem.  You must be able to deal with constant ambiguity and influence the realignment and balancing of business priorities, resources and project managers to ensure successful service delivery execution and outcomes.  You will work across geographies, teams, and enterprise groups to manage multiple agendas to create one cohesive strategy and program plan.  You will be working with all levels of resources from various organizations, external and internal to Micron.    

This role will be at the forefront of driving cultural change and proficiency using change management principles throughout a global organization.  You will interface with the various business units and IT organizations to ensure the right service delivery expectations are set along with clearly defined scope and schedule to successfully achieve the critical timeframes for these types of projects.

You will work with global team members to help maintain service roadmaps and lead service budget and project forecasting at a department level and strategic initiatives as required.  You will also meet with Micron’s business units to ensure solutions meet or exceed business and service requirements. 


  • Organize and coordinate the overall workplace IT ecosystem service delivery and services to ensure effective and efficient service delivery on a global basis.  The key is to drive to one common experience for our global team members that is consistent, seamless, and easy to use.        
  • The responsibilities will include but are not limited to: planning & resource management, conducting service kickoff meetings; defining service scope; facilitating technical, operational and/or business requirements, definition for service development tasks; developing detailed baseline service plans; driving/managing/tracking service delivery through each phase of a delivery lifecycle.    
  • Providing leadership to cross-functional project teams, and maintaining service documentation as required.  Project management that may involve developing processes and plans as required. Coordinate strategic business initiatives and guide to completion as required. 
  • Assist in creating an overall workplace communications strategy to include service & project updates, operational updates, and how to effectively measure employee feedback with regards to service usability.  
  • Build strong and strategic relationships with employees and oversee their progress, noting any strategic issues or successes. 

    Help coordinate business wide procedures and work to improve existing processes for maximum clarity, efficiency and success



  • Bachelor’s degree in a Business, Information Technology or related discipline (Computer Science, Software Engineering) and 10 years related work experience as a Sr. program manager or chief of staff in a global fortune 500 company. 
  • A PMP or equivalent project management certification and has excellent knowledge of working in an agile environment.  Agile scrum master certification is a significant plus.        
  • Solid familiarity with project management software tools; project management techniques; service management & development lifecycle in an ITIL based environment.
  • Experience with implementing global services, projects and programs across multiple geographies to create one global end user experience and a unified global support model. 
  • Superior attention to track details, hold organizational resources accountable, and the ability to think analytically and independently. 

    Preferred Skills

  • Strong communication skills (oral & written) as well as solid presentation skills in a variety of formats and with a variety of audiences.  A positive attitude and a go-getter drive.     
  • Strong interpersonal skills and the ability to demonstrate productive collaboration on a global level and across varying departments, both internal and external to Micron. 
  • Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously while maintaining a detail oriented and data driven approach. 
  • Ability to negotiate priorities across global organizations and deliver as required.  Ability to plan and prioritize multiple tasks effectively demonstrating impeccable time management and multi-tasking skills.
  • Ability to independently drive projects and objectives through to completion being highly experienced with project coordinating and management.
  • Self-motivated and self-sufficient who is a creative thinker with strong business acuity and can analyze and compile large swaths of data and present effective trends and outcomes.

We recruit, hire, train, promote, discipline and provide other conditions of employment without regard to a person's race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, pregnancy, veteran’s status, or other classifications protected under law.  This includes providing reasonable accommodation for team members' disabilities or religious beliefs and practices.

Each manager, supervisor and team member is responsible for carrying out this policy. The EEO Administrator in Human Resources is responsible for administration of this policy. The administrator will monitor compliance and is available to answer any questions on EEO matters.

To request assistance with the application process, please contact Micron’s Human Resources Department at 1-800-336-8918 (or 208-368-4748).

Keywords:  Boise || Idaho (US-ID) || United States (US) || SGA || Experienced || Regular || Information Systems and Technology || #LI-JF1 ||

Nearest Major Market: Boise
Nearest Secondary Market: Meridian

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